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Hi

I just noticed about 50 euros were charged under the subscription in 2 weeks. The problem is I have never applied for this subscriptions. I'd like to know whether or not my phone / number was attacked, and would like to cancel all the subscription and get refund. So, I'd like to set up a third party lock. thank you I
Hi haetbit,



welcome to our community! :)



Can you send me your name and Date of birth please? Than I can take a look in our costumer data base an try to help you.



Regards,

Marc

Hello 
I just noticed 5.93 Euros were charged under the subscription of Apple/Apple/App&Media/Apple MV9NTVJWWW in 14.09.2020. The problem is I have never made this subscriptions. I'd like to cancel all the subscription and get refund and I'd like to set up a third party lock.

Name: Mansour Radman Saeed Abdo

Date of birth: 29/09/1965

Mobile number: 01766253190

Thank you

Hi @Mohdmansour, 

 

I welcome you to our English community. :blush:  

 

I understand that you were a bit shocked about your invoice as you saw the charge. 

 

As I see in your data, that you have already blocked the third party subscriptions. This is a very good idea. :thumbsup:  

Can it be that somebody else had access to your mobile phone? As I can see, you ordered this Apple-service on 14th September 2020. As this service needs explicitly a confirmation from your part, we cannot offer you a refund for this service. 

 

I understand that you are not happy with this solution, but in this case we cannot decide otherwise-. 

 

Loving greetings,

Tobias

 

 

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