Frage

bill for the subscription that I have not applied

vor 4 Jahren
7 July 2019
3 Antworten
242 Aufrufe

haetbit
Neuling
0 Antworten

Hi
I just noticed about 50 euros were charged under the subscription in 2 weeks. The problem is I have never applied for this subscriptions. I'd like to know whether or not my phone / number was attacked, and would like to cancel all the subscription and get refund. So, I'd like to set up a third party lock. thank you I

3 Antworten

Benutzerebene 7

o2_Marc
Team
19198 Antworten
vor 4 Jahren
11 July 2019

Hi haetbit,

welcome to our community! :)

Can you send me your name and Date of birth please? Than I can take a look in our costumer data base an try to help you.

Regards,
Marc

M

Hello
I just noticed 5.93 Euros were charged under the subscription of Apple/Apple/App&Media/Apple MV9NTVJWWW in 14.09.2020. The problem is I have never made this subscriptions. I'd like to cancel all the subscription and get refund and I'd like to set up a third party lock.

Name: Mansour Radman Saeed Abdo

Date of birth: 29/09/1965

Mobile number: 01766253190

Thank you

Hi @Mohdmansour,

I welcome you to our English community. :blush:

I understand that you were a bit shocked about your invoice as you saw the charge.

As I see in your data, that you have already blocked the third party subscriptions. This is a very good idea. :thumbsup:

Can it be that somebody else had access to your mobile phone? As I can see, you ordered this Apple-service on 14th September 2020. As this service needs explicitly a confirmation from your part, we cannot offer you a refund for this service.

I understand that you are not happy with this solution, but in this case we cannot decide otherwise-.

Loving greetings,

Tobias

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