Hi
I just noticed about 50 euros were charged under the subscription in 2 weeks. The problem is I have never applied for this subscriptions. I'd like to know whether or not my phone / number was attacked, and would like to cancel all the subscription and get refund. So, I'd like to set up a third party lock. thank you I
- Team
- 19198 Antworten
Hi haetbit,
welcome to our community! :)
Can you send me your name and Date of birth please? Than I can take a look in our costumer data base an try to help you.
Regards,
Marc
welcome to our community! :)
Can you send me your name and Date of birth please? Than I can take a look in our costumer data base an try to help you.
Regards,
Marc
Hello
I just noticed 5.93 Euros were charged under the subscription of Apple/Apple/App&Media/Apple MV9NTVJWWW in 14.09.2020. The problem is I have never made this subscriptions. I'd like to cancel all the subscription and get refund and I'd like to set up a third party lock.
Name: Mansour Radman Saeed Abdo
Date of birth: 29/09/1965
Mobile number: 01766253190
Thank you
- 11690 Antworten
Hi
I welcome you to our English community. 
I understand that you were a bit shocked about your invoice as you saw the charge.
As I see in your data, that you have already blocked the third party subscriptions. This is a very good idea. 
Can it be that somebody else had access to your mobile phone? As I can see, you ordered this Apple-service on 14th September 2020. As this service needs explicitly a confirmation from your part, we cannot offer you a refund for this service.
I understand that you are not happy with this solution, but in this case we cannot decide otherwise-.
Loving greetings,
Tobias
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