Being Charged for 2 connection fees

Hi!
Could you upload a screenshot from the second page of your bill here? Please remove the phone numbers (mobile and landline numbers).

Here it is. I don’t know why I have 2 numbers when I only have one SIM card. 

You signed 2 contracts.

Where did you do this?

In an o2 store at alexanderplatz. I only want one contract with was 19 euro for 20Gb

And you booked 2x entertainment pack with each 33€ netto, you should cancel them immidiat

Is it possible to cancel after the first month?

The entertainment packs run for one month and then end automatically. Also, you got a discount  for each pack.
You have two contracts. Once the o2 Free M Boost and once the o2 Free S. Both contracts have a term of 24 months. For the o2 Free S you pay until 20.4. no monthly fee (you get a discount). After that, you will be fully charged this tariff.

Actually, the discount for the partner card (o2 Free S) is missing here, i think.

Ok, so after the 20.4 ill be charged for 2 ? even though I don’t have 2 numbers ? Why would they have given me 2 contracts ?

I think you should go back to the store and have it explained to you.
If the store has done something wrong, then it must also corrected by this store.

Hi @Nensa an welcome to the o2 Community! :)

As I can see, you’ve already get very good help here! Thanks for that. :)
Because you signed up the contracts in a o2 Shop, I unfortunately don’t have any access to your data.
Please follow the suggestion of @TBCMagic and go back to the Shop to clarify everything.

Best regards
Juliane

If they refuse to help, what should I do ?

Hey @Nensa,

did you visit the shop again :)?

Greetings,
Flo

Hi, I haven’t had the chance yet, but this Friday I’m free so I am going to visit.