Moin,

the Shop has to earn is money, so he try do do the best deal with you.

This has nothing to do with O2

Go to the O2 homepage klick on „Geräte“ and than on „Handys ohne Vertrag“ (Mobile phone without contract). Login fist with your O2 SIM phone number.

Chose the phone you like…

Apparently you were told nonsense in the shop.

Now you can only buy a smartphone paying the full price, in the shop or online. They could have sold you a smartphone in the shop at the same time, when you made the contract, but then the monthly fees would have been much higher.

Perhaps you could save some money if you buy a smartphone elsewhere, not from o2. 

I suppose you made a contract for 24 months, so you will have to pay monthly for it at least until the end of its period and can’t stop it before.

I’m sorry that I can’t tell you better things. 

Regards

Omikron

This is very bad answer from a big company.

I can't buy online,  I tried right now to make your steps!!!. The employees today don't help me to buy a phone from O2. This is my problem.

Why can't you buy online?

I don't know any thing about online 

It will probably be cheaper and easier for you to buy the phone you want elsewhere. What phone did you want to buy?

I went to shop to get a help from employees to buy a phone. But they didn't give a help . They didn't say that I can buy phone without SIM card. They were bad employees. For this reason I am sad from O2 company 

Yes, you said that already, but nobody here can change that. We can only give you tips how you can buy a phone without a SIM - either via the o2 website or from a different seller.

What phone do you want to buy. What is your problem buying the phone?

Up to now only customers have answered your posts. 

Did you try and buy a smarthone (online or in the shop) by paying the price all at once or rather with monthly rates? Didn’t it perhaps work due to your creditworthiness?

Apart from this, no shop is obliged to sell you a phone, as you are not obliged to do so either.

So as I already wrote get one elsewhere.

Hey @Safwan Ali,
I am sorry that you could not be helped in the store. As shluej has already written to you, there are possibilities to order a cell phone online WITHOUT a SIM contract. Is it because of the language? Do you have someone who could translate the page for you? 

Greetings,
Flo

I can read English 

I am good in English 

Hi @Safwan Ali, I am sorry that we cannot offer our site in English. If you have any questions, we're here for you.

Kind regards, Ines.

Thank you..

I don't need any help 

One month ago i order internet for my new house from o2 in butzbach city. And modem comes and didn't work i say to the person that work in 02 that internet is not working he come to my house and he couldn't fix it also and after he order a new modem and same problem with the new one and dosent work and i wanted to cancel and i did call

him he saying i most pay for first two month and then i can cancel the contract i dont understand why should i most pay for something that is not working?why 02 always try to abuse people  Worse service ever

Hello @08nicko, I have given you a new post of your own.
It will continue with your request from now on 
Kind regards, Kathi