I bought a sim card with 999GB internet for 69.99. The salesperson at Centro in Oberhausen assured me that I get 999GB for 365 days and I don't have to pay every 4 weeks. However, 4 weeks have passed and I have no internet access. I get a message that I need to pay. Now I want to understand if the seller gave me wrong information, or the terms and conditions of my sim card have changed?
Gelöst
Am I being scammed or have the terms and conditions changed?
Lösung von o2_Manuela
Hello
welcome to our community! 😊
I am very sorry if you did not get the right information to this tariff.
This tariff is for users who need a lot of data volume for a short period of time.
This can be a movement or when the internet from home does not work in the moment.
You can cancel the tariff within 4 weeks, if you no longer want it.
Can we support you with a possible new tariff selection?
Thank you very much for your help bs0! 😊
Best regards,
Manuela
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