I bought a sim card with 999GB internet for 69.99. The salesperson at Centro in Oberhausen assured me that I get 999GB for 365 days and I don't have to pay every 4 weeks. However, 4 weeks have passed and I have no internet access. I get a message that I need to pay. Now I want to understand if the seller gave me wrong information, or the terms and conditions of my sim card have changed?
Lösung von o2_Manuela
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+7
Did you buy the O2 My Prepaid MAX 999GB? This is valid for 4 weeks.
Did you buy the O2 My Prepaid MAX 999GB? This is valid for 4 weeks.
Thank you. I remember that the packaging said "999 gb" and "365 Tage".
+7
There are annual packages which also cost 69,99 with 12GB a month. Did you get any documents from the shop?
There are annual packages which also cost 69,99 with 12GB a month. Did you get any documents from the shop?
I'm trying to find the documents, but I'm not sure if I saved... I spent 250GB this month, so I'm pretty sure I bought the 999GB package. But the seller assured me that I would only have to pay 69 euros when I used all 999GB or after 365 days, and I did not expect to pay every month the same money...
+7
Then it looks like the salesperson gave you incorrect information. This is the 999GB package:
https://www.o2-freikarte.de/prepaid-tarife/flextarife/myprepaid-max/
Then it looks like the salesperson gave you incorrect information. This is the 999GB package:
https://www.o2-freikarte.de/prepaid-tarife/flextarife/myprepaid-max/
Thank you. Yes, it looks like the seller made a mistake. This was very disappointing.
Hello
welcome to our community! 😊
I am very sorry if you did not get the right information to this tariff.
This tariff is for users who need a lot of data volume for a short period of time.
This can be a movement or when the internet from home does not work in the moment.
You can cancel the tariff within 4 weeks, if you no longer want it.
Can we support you with a possible new tariff selection?
Thank you very much for your help bs0! 😊
Best regards,
Manuela
Hello
welcome to our community! 😊
I am very sorry if you did not get the right information to this tariff.
This tariff is for users who need a lot of data volume for a short period of time.
This can be a movement or when the internet from home does not work in the moment.
You can cancel the tariff within 4 weeks, if you no longer want it.
Can we support you with a possible new tariff selection?
Thank you very much for your help bs0! 😊
Best regards,
Manuela
Thanks, no need. I already bought a T-mobile SIM card. I am very unhappy with this mistake of your consultant, I lost money, so I decided to switch to another mobile operator.
Hi
thanks for taking the time to reply and letting us know about your decision! If there are questions regarding the o2 SIM in the future, please let us know - we’ll gladly take a look. Have a nice weekend!
Best regards,
Kurt
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