I bought a sim card with 999GB internet for 69.99. The salesperson at Centro in Oberhausen assured me that I get 999GB for 365 days and I don't have to pay every 4 weeks. However, 4 weeks have passed and I have no internet access. I get a message that I need to pay. Now I want to understand if the seller gave me wrong information, or the terms and conditions of my sim card have changed?
Gelöst
Am I being scammed or have the terms and conditions changed?
Lösung von o2_Manuela
Hello
welcome to our community! 😊
I am very sorry if you did not get the right information to this tariff.
This tariff is for users who need a lot of data volume for a short period of time.
This can be a movement or when the internet from home does not work in the moment.
You can cancel the tariff within 4 weeks, if you no longer want it.
Can we support you with a possible new tariff selection?
Thank you very much for your help bs0! 😊
Best regards,
Manuela
bs0 schrieb:
Did you buy the O2 My Prepaid MAX 999GB? This is valid for 4 weeks.
Thank you. I remember that the packaging said "999 gb" and "365 Tage".
+9- Profi
- 41511 Antworten
There are annual packages which also cost 69,99 with 12GB a month. Did you get any documents from the shop?
bs0 schrieb:
There are annual packages which also cost 69,99 with 12GB a month. Did you get any documents from the shop?
I'm trying to find the documents, but I'm not sure if I saved... I spent 250GB this month, so I'm pretty sure I bought the 999GB package. But the seller assured me that I would only have to pay 69 euros when I used all 999GB or after 365 days, and I did not expect to pay every month the same money...
+9- Profi
- 41511 Antworten
Then it looks like the salesperson gave you incorrect information. This is the 999GB package:
https://www.o2-freikarte.de/prepaid-tarife/flextarife/myprepaid-max/
In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
bs0 schrieb:
Then it looks like the salesperson gave you incorrect information. This is the 999GB package:
https://www.o2-freikarte.de/prepaid-tarife/flextarife/myprepaid-max/
Thank you. Yes, it looks like the seller made a mistake. This was very disappointing.
- Team
- 4991 Antworten
- Lösung
Hello
welcome to our community! 😊
I am very sorry if you did not get the right information to this tariff.
This tariff is for users who need a lot of data volume for a short period of time.
This can be a movement or when the internet from home does not work in the moment.
You can cancel the tariff within 4 weeks, if you no longer want it.
Can we support you with a possible new tariff selection?
Thank you very much for your help bs0! 😊
Best regards,
Manuela
o2_Manuela schrieb:
Hello
welcome to our community! 😊
I am very sorry if you did not get the right information to this tariff.
This tariff is for users who need a lot of data volume for a short period of time.
This can be a movement or when the internet from home does not work in the moment.
You can cancel the tariff within 4 weeks, if you no longer want it.
Can we support you with a possible new tariff selection?
Thank you very much for your help bs0! 😊
Best regards,
Manuela
Thanks, no need. I already bought a T-mobile SIM card. I am very unhappy with this mistake of your consultant, I lost money, so I decided to switch to another mobile operator.
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