I change the new SIM CARD, and want to make it to activetie,but I call the phone number 08006699977, it is always to tell me system wrong, I goto the shop of O2, he told me, the card is not sale by his shop, he could not help me to make active,so how to make the card to active and use it?
Edit o2_Cora 19.03.24: Post moved from → O₂ SIM-Karte: Bestellung & Aktivierung
Lösung von o2_Kathi
Hello
Oh okay, so it's about a SIM card exchange that you received in 2022?
It will be too old and we will no longer be able to exchange it in our system.
Therefore you can no longer activate it. You need a new SIM card to exchange.
Best regards
Kathi 🌞
Is it a new contract or a replacement card?
Hello and welcome to the community
Could you please answer Bumer's question whether it is a prepaid SIM card or a postpaid SIM card? 👍😊
Or were you able to successfully activate this SIM card yesterday or the day before yesterday?
We would appreciate a short feedback.
Best regards
Steffen
My card is a prepaid SIM card for many years,and change the card at 31,OCT, 2022,But still did not able to activate it to now
Edit o2_Kathi 28.03.24 / 15:44 Uhr Vollzitat entfernt
Holle, Bumer,
My card is a replacement card ,and is a prepaid SIM card.
My card is a prepaid SIM card for many years,and change the card at 31,OCT, 2022,But still did not able to activate it to now
thanks.
Hello,
My card is a prepaid SIM card for many years,and change the card at 31,OCT, 2022,But still did not able to activate it to now.
Thanks
Hello
Oh okay, so it's about a SIM card exchange that you received in 2022?
It will be too old and we will no longer be able to exchange it in our system.
Therefore you can no longer activate it. You need a new SIM card to exchange.
Best regards
Kathi 🌞
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