Hi @Skripter888, welcome at our community. Nice to have you here.

I am sure, we can solve this. Can you explain to me where you get to or where a problem occurs?

Kind regards, Ines.

Hello, thank you so so much for replying to me. 

I have bought a SIM-card (prepaid) and passed the id verification process successfully, after which “IDNow” told me “everything is ok, you’ll receive an activation email soon”. Usually, this happens in the next 5 minutes after they tell you this, but this time have passed more than 7 days and yet my sim card isn’t being activated. When I try to activate it again on the o2 website it says an error, I guess meaning that it’s already passed this process so wont allow me again.

Please, if you can help me with this, by checking whether its stuck or its not activated and you actually can activate it, I would appreciate it a lot, since I have bought something completely useless at this point.

Thank you in advance. 

o2_Giulia, 24.06.2023, 16:09, picture of SM card deleted. Please don’t post any personal data as this is a public community!

Please, I uploaded a photo of the sim card details but it got deleted. I don’t know how to let you know my sim card details so you can have a look at it. 
 

thank you once again

Hi @Skripter888, you can send us the number via PN at @o2_Support. so we can have a look at this. Please also send us your verification via PN.

But please do not post this important data here publicly.

Kind regards, Ines.

Thank you for replying. I sent a message to that o2_support. Lets hope they’ll be able to help me. 
 

Hey @Skripter888 ,
good news 
Your sim card has been activated since 26.07..
We are happy that we could help.
Just in case you need more information on sim card registration:
Register prepaid sim card | O₂ Community (o2online.de)
Have a nice day