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Wrong charging for number portability even when there is NO NEW telephone number

R
Neuling

Hello Guten Tag, sorry for writing further in English. Hello My name is Robby Zxxxxxxxx Txx. Kunden number: 60xxxxxx90. My O2 contract '(DSL + Fixed line telephone) was terminated on 11-Aug-2021. My new Internet contract is Fibre optic with out Fixed line telephone. But I got a new Bill from O2 (Rechnungnummer xxxxxxxxxx/xx) Euro 9.37 for Rufnummernmitnahme (number portability). I DO NOT have any fixed Landline for portability, then how can O2 charge for this ?. Please do the needful so that the Bill is cancelled.

edit Thomas3 : personal data anonymized, public forum, data protection.  Topic moved to DSL/Rechnung.
Edit o2_Larissa: moved to English o2 Community: Broadband / DSL

Lösung von bs0

Do not post personal data in a public forum! You also posted in the wrong area of the forum (mobile).

The charge is for a provider change as per the price list and is the same whether or not you port your number.

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bs0
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  • bs0Profi
  • Profi
  • 22. September 2021

Do not post personal data in a public forum! You also posted in the wrong area of the forum (mobile).

The charge is for a provider change as per the price list and is the same whether or not you port your number.

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
Thomas3
o2_Larissa
2 Personen gefällt das
  • Thomas3
    Thomas3
  • o2_Larissa
    o2_Larissa
o2_Larissa

Hi @Roz,
welcome to our community.
It's a pity that you left us. As bs0 wrote, this is a change of provider fee to ensure a smooth transition to your new provider.
Did everything work out so far?
Kind regards
Larissa

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