Hello there. I received letter from o2 asking to send MAC adresse because i am using my own router. Can anyone guide me how and where to find link to send it. Thanks
Edit o2_Bianca: Moved to English o2 Community: Broadband/DSL
Lösung von schluej
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Hi
yes, she means with it that it is an VF Router. Vodafone/VKD is the owner.
Tank you schluej for your help. 😊
Best regards, Marco
VF is not owner of router, but the previous owner had contract with them and he need to ask from VF for MAC to be released(unsubscribe it)
This is what i received from previous owner
"Ich habe jetzt mit 3x verschiedenen Mitarbeitern gesprochen, die mir beitecht haben, dass die Fritz Box nicht mehr hinterlegt ist. Erhöhen Sie es bitte bei o2 erneut. greifen kann ich leider nichts machen"
Enter CM-MAC again in Mein O2
Finally i success to change mac address on o2 portal. So how long i have to wait until activation
I think Vodafone removed the Mac on there side.
And what about activation, i am still without internet. Thanks btw
About 4h.
Ich bin gerade auf der Arbeit und habe heute Morgen meinen Router überprüft und hatte immer noch kein Internet. Kann jemand bestätigen, dass mit dem Router und der MAC-Adresse alles ok ist
I still don't have Internet. Just finished conversation with some lady in o2 and she raised a ticket about my issue but she put dsl in it even i have xxl cable connection. I am coming from Bosnia and my humble opinion is that internet providers there are more supportive than here. So so disappointed 😞
Finally everything works fine, thanks everyone for your support
Drazen
Thank you
You are always welcome here. 💙
Till the next time ^^ and stay healthy. 🍀
Best regards, Marco
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