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Hallo,

Since yesterday (August 16) my cable internet line is active but I never received the router and the fritzbox so I am paying for something that I cannot use not because of my responsibility. I called customer service and was told that the delivery of the router is delayed. O2 should make up for the days I'm without internet. It's not fair that I have to pay for something I can't use.

 

edit o2_Solveig 17.08.2022, 11:39 Uhr verschoben von Router → English Community : Broadband DSL

Hello @FedeCT20022 ,

welcome to the o2 Community 💙.

That you can’t use your connection yet is of course not how things should have gone.

Once you have received the router we can see about the days between activation and the delivery. Just tell us once you have gotten the unit.

 

Kind regards, Sven

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