Hello @Yasinuf ,

I checked inside your data, you used to have a previous my Home contract to the one that you are using at this point. That contract was cancelled at the end of May, the router that you kept belongs to this contract. The router is only on loan from o2, as such you were issued a fee after it wasn’t returned after the end of the contract.

Kind regards, Sven

I returned back to the address which it was came from . After three days when I was received the Router . When I want to send back the Router I asked from O2 service for free shipping but no one not send me the link , I send it by own money 7 Euro . After two months gone I received a letter about that Router . I don’t know the tracking number from DHL post . I can not able to prove that the time . I contacted with O2 last week I explained them all clearly I told them which address I send . Thanks for replying to me 

Hi @Yasinuf 

I am really sorry, my colleagues from logistics check everything, we received no package, so the router you sent us is still missing. 

That is the reason why you where charged for the hardware. 

I am sorry that there is nothing more we can do for you.

Best Regards.

Matze