DSL not working since Thursday

Hi, Tobias, 

the e-mail address in MyO2 looks good. You can send the offer there. 

So, I’d like:

• All contracts (2 Mobile & DSL) under one account
• Extension of both mobile contracts
  • The one 0176****05 should have 20 GB
  • The other one 0176***99 should have 10 GB 
• DSL should be monthly cancellable (unless I get additional financial reasons to go with 24 months contract) and the speed should be 100 Mbps. I understand that the DSL data volume will be unlimited.
• Due to the fact that the days of communication with O2 people, and being without DSL for 10 days were very stressful for my family and me, I expect that I can benefit additionally (such as max possible Mobile contract speeds and/or more data volume there) 

I understand that no one personally has anything to do with the incident I had with O2 service.

So, take your time, think about the situation, and let me know. 

MFG

Hi @dodalovic, 

thanks for your patience and the information you provided for me. 

I have just sent several e-mails to you. Of course, I also included the inconveniences that you have. Therefore, I made offers with higher data-volumes and with higher combination-benefits for the same price for you. Just have look. 

Of course, the transfer of your mobile phone-contracts under the DSL-customer-number is for free for you. 

If you like to accept the offer, just click “Vertrag verlängern” in the e-mail. 

Pursuant to the decree of transparency I need to inform you about our tariff leaflets which you can download here: http://g.o2.de/travo. There you'll find all details of the product listed.

I hope some of the offers are interesting for you. 

Loving greetings,

Tobias

Hi @dodalovic, 

thanks for your reply. 

I am happy to help you with the o2 Free-option (Weitersurf-Garantie). Yes, I agree that it is a little bit irritating in the offer. 

The o2 Free-Option is for 24 months for free. Therefore, a discount of 5 € for 24 months is stated in the offer, at the end of the offer you find the charge of 5 € for this option, meaning in the first 24 months the o2 Free-option is for free, afterwards it is charged with 5 € per month. 

I hope I could help you to understand the offer. 

Are the offers interesting for you? 

Loving greetings,

Tobias

Hi @dodalovic, 

yes, totally correct.   

If you would like to accept the offers, just click on the button in the e-mail.   

Loving greetings,

Tobias

Hi @dodalovic, 

it is the mobile phone number.   

Each mobile phone contract is considered seperately. Therefore, the end-price might be different. 

Loving greetings,

Tobias

Hi, @o2_Tobias can you please let me know if the assumptions from above are correct?

Dear @dodalovic ,

sorry it is taking a little longer to respond.
I don't see that your accounts have been merged yet.The first thing I would do is to order the merge, as it is a prerequisite for a combined benefit that cannot be booked otherwise.
We can now also move DSL contracts and since this one is separate, I would move it to your mobile contracts. The account merge is free of charge for you. Do you agree that in the future all contracts will be listed in one invoice and billed from one account at the same time? You will then also find all contracts under the My o2 Login of your mobile phone contracts.
Please be sure to save your DSL bills at home first, as you will no longer have access to them after the move (they will not be moved).
The final price of an offer is always at the bottom of the offer. All discounts are deducted there.
@o2_Tobias sent you five offers, so I can't tell you what the final price will be because I don't know which combination you want to take. If you tell me which tariffs you want to accept for which phone number (e.g. o2 Free S Boost, M, L Boost, M Combi), I'll take a look at the final total for you.
Each contract is an individual contract and will be listed on the joint invoice.

Kind regards,

Andrea

@o2_Andrea Do you know how can I backup my invoices?

Dear @dodalovic ,

yes, your price was correct.

Please log in to My o2 and then go to bills, there you can select the corresponding bills to download and save them on your device. I have created some pictures for you.

Kind regards,

Andrea

And again

Hi @dodalovic, 

here I am again.   

The tariff-changes were ordered now. At the latest on Saturday, you will have the new tariffs for your mobile phone contracts. 

The tariff-change for your DSL-contract into the tariff “o2 my Home L Kombi” will take place on 28th December. You will be informed by e-mail in advance. 

Just let me know if you have any further questions. 

Loving greetings,

Tobias

Hi, @o2_Tobias, I’ve got questions:

• I’m seeing under my account 3 mobile numbers. I have no idea what the one 0176***12 is about. Can it be explained & deleted?
• I don’t see my new DSL here
• As far as I understand from what I received, a new DSL will be activated on the 28th of December?
• I understand that switching to new DSL will be automatic so that I don’t need to do anything?

MFG
Dusan

Hi,

let’s find a workaround for 0176***12.

The presence of this is nothing I’m aware of.

How much I’m paying for it? Let’s use digital means to cancel it, I don’t want to deal with Post offices or whatnot in Corona times especially.