DSL contract cancelation due to moving into a new flat

Do you have a 2 year contract?

If yes please take a look at you invoice there should be a cancel Date! (Kündigungsdatum).

If you have a DSL M FLEX than it is possible for a  Cancellation 4 weeks to the end of the month.

If not fill out https://www.o2online.de/service/dsl-umzug/ if O2 is not able to connect you the you are able to leave the contract before the period of validity.

THanks for the reply! My current contract is expiring in March 2021. Please note that the new flat I am moving into already has an O2 DSL plan in place, which I will share with the owner of the plan.

Therefore, I filling the Umzug form is not what I need, since I am not looking to move my contract, but rather to termante it earlier than March 2021.

Moin Moin @tivanov,

but moving to a another flat is nothing that has cause by O2!

So you have to fulfil your contract that has a runtime of 2 years. The only way to get an early cancellation is to fill out the moving form. If O2 can’t install the lane than you get out earlier, with a onetime fee.

So what i would do is to cancel the contract NOW for March 2021.

And than fill out the moving form. With luck you get out of you contract, with lesser luck you get a 2nd line until march.

By the way, i cant understand why u guys are not using the flex contract?

That gives you a cancellation 4 weeks to the end of the month.

And the Monthly fee is not higher.. 

If you don't like my answer, wait for an O2 employee.

Long story short, I am moving in with my partner to a new flat. However, she moved into the flat before me, therefore she transferred her old contract into the new flat.

Over the phone, one of the O2 reps told her that since we both had the same type of plan, what I can do is to request earlier termination of mine by sending a formal letter, citing her Festnetznummer and Kundenummer, as well as mine.

However, I haven’t been able to find ifurther information on the topic anywhere. I did sent an email to impressum@cc.o2online.de (as advised by the rep) some time ago but still haven’t heard back

Moin Moin,

send a letter to:

Telefónica Germany GmbH & Co. OHG
Georg-Brauchle-Ring 50
80992 München
 

as “Einwurfeinschreiben” with your request.

In any case you should cancel your contract for 03.2021! If you forget to do you have to pay 1 year longer!!

And don’t forget to send the HomeBox back!

DSL Router Retoure nach Vertragsende

Prüfe im O2 DSL Rücksendeportal, ob eine Rücksendung deines Routers erforderlich ist.
In der Regel sind die von O2 bereitgestellten DSL-Router Leihgeräte und daher nach Vertragsende oder bei Widerruf eines neu bestellten Routers an uns zurückzusenden. 
Für die Rücksendung kannst du dir im O2 DSL-Rücksendeportal einen kostenfreien Retourenschein ausdrucken. 

DSL router return after the end of the contract
Check the O2 DSL return portal to see whether it is necessary to return your router.
As a rule, the DSL routers provided by O2 are loan devices and must therefore be returned to us after the end of the contract or when a newly ordered router is revoked.
For the return, you can print out a free return slip in the O2 DSL return portal.

Hi @o2_Matze ,

Many thanks for the assistance. I sent the letter alongside the proof of the new address some weeks ago. My Vertragstatus now shows”gekündigt zum 27.03.2021”. 

Can you please cofirm this is sufficient to terminate my contract as requested as of Nov 2020?

Additionally should I be sending back the router as suggested by @schluej. 

Hello @tivanov,

I had a look into this, you already sent all necessary documents, I informed the department that takes care of cancelations to have a look into this so your contract can be terminated as soon as possible.

I suggest to send back the router using our DSL logistics portal as soon as you have a confirmation that the contract will be terminated to an earlier date :-)

Regards,

Lars

Hi @o2_Lars,

Thanks for that. Would I receive the confirmation by post? If so, just wanted to make sure it will be sent to my new address (already updated my correspondance settings).

Hello @tivanov,

to my knowledge this information should reach you as a PDF attachment with an email :-)

Regards,

Lars

Hi there,

It’s been a month and I still haven’t received any confirmation from  O2 regarding the contract termination. I tried explaining to the situation over the phone but without much luck.

Can you please confirm what’s the status and if anything additional is needed?

Hi @tivanov 

my colleagues already sent the letter by email to the mentioned email adress in your account on November 6th 2020.  Did you check the spamfolder?

Greetings

Hi @o2_Manga,

Nothing in the spam folder either, already checked. The last piece of comms I have from O2 in my inbox is from Dec 2 and is unfortunately an invoice :) 

Hello @tivanov,

hm… strange. YOu still recieved no information from us in any way? Be it email or letter? I had a ook into it, it seems like the contract will end to the normal end date, an earlier cancelatio ndate was denied since it is possible to nmove your DSL connection to the new address. :-/

Regards,

Lars

Hello,
I was in the exact same situation (also no Flex contract, also moved in with my partner who already had a contract with O2) but did not know about the moving form, and instead sent a letter to O2 with all the information and justifications. I didn’t get a response and had to call the Hotline to hear back from them, where a very nice O2 employee was kind enough to email me copies of letters that were apparently sent to me but that I never received. This is how I learned that I had to follow up by forwarding my registration, which I did.

At no point in time was I informed by O2 about the existence of this form and now, I just received a letter that I have to pay until the end of the initial contract (April 2022). Can somebody help me? Is there anyone I can talk to about the mistake/misunderstanding that seem to have happened here?

Desperately,

Juliette

Hello @J_uliette,

welcome to our o2 Community

The form is not neccessary to send in a cancellation, it can as well be written freehand.

In order to clarify a few things I would need a few personal data from you. I have therefore sent you a private message.

Best regards

Giulia

Hello @J_uliette,

as I haven’t heard from you, may I assume that your request has already been clarified in the meantime?

Kind regards

Giulia

Hello @o2_Giulia -- sorry, was away with no access to internet. No, the request is still open! I would like to answer your private message today, unfortunately I can not direct message back your account or the “o2_Support” account as I’m getting the following message: “Dieser Benutzer kann nur Privatnachrichten von Benutzern empfangen, denen er/sie folgt.“

Thanks a lot for following up!!

Hi @J_uliette,

after a few days without responce we close the direkt message channel. Now i opened again for your account.

Kind regards,

Larissa

Hello @J_uliette,

I am very pleased that we have found a solution to your request. If you have any questions, please contact us again

Best regards

Giulia