Hello!
I ordered My Home XXL last week online for a new Kabel internet connection. I have input my IBAN and other personal data during the application process. However, I didn’t get any confirmation after 4days past. I only received one email with title “Wichtige Informationen zu Ihrem ausgewählten o2 Produkt”.
This doesn’t look normal to me. What should I do in the next step?
Thanks for the help.
Lösung von o2_Sven
Hello
the email that you’ve received should have the first infos concerning your order, a bit later you will also receive a “Welcome” Letter that contains all the important information that you’ll need before the activation of your cable connection. And if you have any specific questions, then we’ll be glad to help you with those as well.
Thank you
Kind regards, Sven
Good evening
did you read the email? Can you tell us what it says? or have you already received the confirmation email?
Alternatively, you can call customer service at: +49 381 38 37 98 79 or use the portal call: 089 78 79 79 40 0.
However, here in the forum it can take xx-14 days until a moderator responds.
Best regards
Hello
the email that you’ve received should have the first infos concerning your order, a bit later you will also receive a “Welcome” Letter that contains all the important information that you’ll need before the activation of your cable connection. And if you have any specific questions, then we’ll be glad to help you with those as well.
Thank you
Kind regards, Sven
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