Skip to main content
Warum O2 Service
Gelöst

Chaning contract home internet


Hello I recently moved into o2 my internet got activated in 21st now i see a somewhar cheaper deal for more internet on the my o2 app, 500mbps for 25 euros and 35 after 13 months can i upgrade my current 250mbps plan to that? How can i do this

Lösung von o2_Gerrit

Hello ​@ToprakD,

welcome to our o2 community, great, that you decided for us with your new contract 🙂

The offer you are asking about is a recently, since December 4,  started promotion with the Home XL 500 for cable connections for new contracts.

It cannot change an already running contract but has to be a new one.

You can upgrade your already active contract, this offer, however, is for entirely new contracts via cable. 

Best Regards,

Gerrit

Zur Antwort springen
War das hilfreich für dich?

7 Antworten

  • Autor
  • Neuling
  • 4 Antworten
  • 7. Dezember 2024

 


o2_Gerrit
  • Moderator
  • 4725 Antworten
  • Lösung
  • 7. Dezember 2024

Hello ​@ToprakD,

welcome to our o2 community, great, that you decided for us with your new contract 🙂

The offer you are asking about is a recently, since December 4,  started promotion with the Home XL 500 for cable connections for new contracts.

It cannot change an already running contract but has to be a new one.

You can upgrade your already active contract, this offer, however, is for entirely new contracts via cable. 

Best Regards,

Gerrit


  • Autor
  • Neuling
  • 4 Antworten
  • 7. Dezember 2024

Is there nothing you can do since i am also a pretty new customer?


  • Autor
  • Neuling
  • 4 Antworten
  • 7. Dezember 2024

o2_Gerrit
  • Moderator
  • 4725 Antworten
  • 7. Dezember 2024

@ToprakD, the plan/tarif for existing contracts we can change, but we have to follow the suggestions given by our offer software. 

To fit in promotions for new customers/contracts is here not offered for us.

Best Regards,

Gerrit


  • Autor
  • Neuling
  • 4 Antworten
  • 7. Dezember 2024

@o2_Gerrit ı also checked now its also available for me when i select i am a o2 customer

 


o2_Gerrit
  • Moderator
  • 4725 Antworten
  • 8. Dezember 2024

Hello ​@ToprakD,

yes, it is also possible to order the plan with the discount when you are already o2 customer, for example with a mobile contract.

As extension or change of an already existing we cannot get this discount.

Best Regards,

Gerrit


Deine Antwort