Hello,
I had lost my sim card, and went to an o2 shop (can give address if needed) to recover my sim, I recovered my sim card and the person there offered to extend my contract with a ‘deal’ that was offered that I pay 20 euros for 6 months and then 40 for the rest 1.5 years, I said yes, and we extended the contract, I received a contract from him stating the extension. now to my surprise I find myself billed 60e and when I look at the receipt I find that now I have two numbers, which is not what I agreed to, I kindly request that you immediately cancel this second registration and I not be billed for this, and that you put this person under investigation, This is not the service expected from a reputable company like O2. all specific information can be provided on request.
Thank you