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  • Neuling
  • 6 Antworten

Hello, is it possible to get 512 gb macbook , i already have it 256 gb, but i need 512 , i just got my 256 macbook air last week , i want to change contract to 512, how to do that?

Lösung von o2_Giulia

Hello @Sm66,

Many thanks for your inquiry. If you ordered by telephone or online, you can cancel within 14 days and send the device back.

It is best to use the cancellation form that you received with your documents. It also describes how you should proceed with a return.

If you bought the MacBook in a store, you would need to go there to see if an exchange is possible.

Please let us know if you have any further questions.

Best regards

Giulia

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o2_Giulia
  • Moderatorin
  • 20813 Antworten
  • Lösung
  • 20. November 2023

Hello @Sm66,

Many thanks for your inquiry. If you ordered by telephone or online, you can cancel within 14 days and send the device back.

It is best to use the cancellation form that you received with your documents. It also describes how you should proceed with a return.

If you bought the MacBook in a store, you would need to go there to see if an exchange is possible.

Please let us know if you have any further questions.

Best regards

Giulia


  • Autor
  • Neuling
  • 6 Antworten
  • 20. November 2023
o2_Giulia schrieb:

Hello @Sm66,

Many thanks for your inquiry. If you ordered by telephone or online, you can cancel within 14 days and send the device back.

It is best to use the cancellation form that you received with your documents. It also describes how you should proceed with a return.

If you bought the MacBook in a store, you would need to go there to see if an exchange is possible.

Please let us know if you have any further questions.

Best regards

Giulia

Yes I ordered online and got it on 8 november , so  i have to send it back cancel the contract? Pr i can get 512gb with changes in contract?


o2_Flo
  • Team
  • 13177 Antworten
  • 24. November 2023

Hey @Sm66,

Revocation would be the right way to go here. Unfortunately, this is only possible for two weeks (by law). Find out more here in our FAQ. 


Greetings,
Flo


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