Hello, I will be leaving Nuremberg (Germany) by the end of July 2019. My contract is O2 Flex M , so I can cancel it 1 month before leaving with no minimum contract period. I also have to return the O2 DSL Modem back as well. Can you please guide me what steps to follow?

You can cancel by writing a letter or a fax or you can reserve the cancellation (Kündigungsvormerkung) and confirm it via phone (sadly its luck if you get someone speaking English) or maybe a moderator here in the forum can confirm it for you: https://www.o2online.de/service/vertrag-tarif/kuendigung/ If you don't have a return label, you can create a new one here by entering the serial number of your router.

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Hi @qazikhan,



thanks for your message.



Concerning your cancellation of your Flex-tariff, please follow the following instructions (as @Droggelbecher already informed you: https://www.o2online.de/service/vertrag-tarif/kuendigung/



You have also the possibility to cancel your contract by sending a cancellation letter to the following address:



Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg



As soon as we have received the cancellation the cancellation period of one month starts.



Concerning your router, please return the router by using the following link: http://g.o2.de/GAF



I hope I could help you with this information. If you still have some further questions, just let me know.



Loving greetings,

Tobias

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