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Hi,



My wife and I purchased prepaid sims in Munich to use while travelling Europe. Unfortunately my wife switched off her phone, now it is asking for a pin code but we do not know it.



we tried calling O2 Germany but they do not offer customer service in English and told us to visit an O2 shop. We cannot do this as we are in Italy now.



could you please tell us how we can unlock this SIM?



Best Regards

Sean Lawlor
The SIM card was in a carrier when you received it.

On this carrier are PIN and PUK.



Thank you for your reply. Unfortunately we have lost the carrier for this SIM.
Did you register for "my o2" (customer portal) after receiving the SIM?



If so, can be found there under "Tariff & SIM card" and then "Manage SIM card" and the PIN and PUK.



Did you register for "my o2" (customer portal) after receiving the SIM?



If so, can be found there under "Tariff & SIM card" and then "Manage SIM card" and the PIN and PUK.





No we did not register on Myo2. That is why we need O2 to provide the pin or oil.



We now cannot register because the sim the sim is locked.


Did you register for "my o2" (customer portal) after receiving the SIM?



If so, can be found there under "Tariff & SIM card" and then "Manage SIM card" and the PIN and PUK.



No we did not register on Myo2. That is why we need O2 to provide the pin or oil.



We now cannot register because the sim the sim is locked.

*pin or puk
Okay, then you either call tomorrow via the prepaid hotline (no English support guaranteed) or wait here for a moderator (can take 24-48 hours).







From abroad please dial +49 176 88 85 52 82.
Okay, then you either call tomorrow via the prepaid hotline (no English support guaranteed) or wait here for a moderator (can take 24-48 hours).





Ok thanks you. Hopefully a moderator replies soon. Last time I called the hotline but they would not provide support in English.
I called the prepaid line.



“Good morning, are you able to offer support in English?”

”Nein.” *hangs up*



Awesome customer service o2.
Moderators?



Could someone from o2 please get in contact with me. I am unable to use my phone until I can get my PUK code from o2.
Dear @SeanLawlor ,



first of all, welcome to our forum. Nice that you have found the way to us. :-)



At the moment I only have access to the number xxx295. Is that the number you need the PIN from?



Do you have any questions about using our community? Then take a look at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!



Kind regards,

Andrea
Dear @SeanLawlor ,



first of all, welcome to our forum. Nice that you have found the way to us. :-)



At the moment I only have access to the number xxx295. Is that the number you need the PIN from?



Do you have any questions about using our community? Then take a look at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!



Kind regards,

Andrea





Hi Andrea,



Thank you for your reply. My number isxxx295 but the number we need access to is my wife’s which is xxx626.



Thanks



Edit by o2_Andrea: Datenschutz: Rufnummer entfernt

Dear @SeanLawlor ,



I edited the phonenumbers. This is a public forum where everybody can read your informations in your postings.

We are not allowed to use personal data posted in this public forum. I'll write a private message to you from o2_Support. There you can give me the phonenumber of your wife an the personal four-digit identification code to that account.



Kind regards,

Andrea

Dear @SeanLawlor ,



I edited the phonenumbers. This is a public forum where everybody can read your informations in your postings.

We are not allowed to use personal data posted in this public forum. I'll write a private message to you from o2_Support. There you can give me the phonenumber of your wife an the personal four-digit identification code to that account.



Kind regards,

Andrea









Hi Andrea,



I cannot reply to yours or o2 support’s messages any more.



It says “Dieser Benutzer kann nur Privatnachrichten von Benutzern empfangen, denen er/sie folgt”


Dear @SeanLawlor ,



I edited the phonenumbers. This is a public forum where everybody can read your informations in your postings.

We are not allowed to use personal data posted in this public forum. I'll write a private message to you from o2_Support. There you can give me the phonenumber of your wife an the personal four-digit identification code to that account.



Kind regards,

Andrea





Hi Andrea,



I cannot reply to yours or o2 support’s messages any more.



It says “Dieser Benutzer kann nur Privatnachrichten von Benutzern empfangen, denen er/sie folgt”





Hi Andrea,



This is still not resolved and now I cannot reply to yours or o2 support’s private messages. Please contact me at the earliest opportunity.
Hi Andrea,



is anything happening on this? You have been out of contact for days now. I need this issue resolved.
Hi @SeanLawlor,



I have written to you via our @o2_Support account, and you now should be able to send a message to that account as well.



Best regards,

Jan.
The PUK was provided by private message.

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