Archive: English O₂ Community

Hi. I have an existing o2 grow online sim tariff. I want to add a phone to my contract. Can i do that online?  And do you have current offers for that? thank you. edit o2_Solveig 21.08.2022, 19:45 Uhr verschoben von Mobilfunkvertrag → English Community MobileEdit: Thread verschoben von “o2 Mobilfunk: Vertrag & Tarife” zu “English o2 Community: Mobile” - o2_Marco 25.08.22 12:50

I have received a Verbindungen and Service Cost that is 55 Euros . I dont understand what is this ?. Should I activate an Itemized bill to understand what is this ?. Can there be a reversal if it was done by mistake by O2 as Im sure that I did not subscribe to any nonsense .

I ordered Iphone 13 Pro, Airpods and a sim card. Everything arrived, except the sim card.My order number for Iphones and Airpods: WSHW45511680My order number for o2 Free Unlimited Max Online (2021): WSFC45511644Can you help me? Edit by o2_Steffen: Thread moved from o2 Mobilfunk to English o2 Community: Mobile

Hello,In September I’ll be moving cities and I need to take my contract with me to the new place. I try to fill out the form as is shown here https://www.o2online.de/service/internet-umzug/ . However there’s an error with the site and it won’t load the information of my new place (it’s stuck processing no matter which browser I use). I also faxed an “Umzugsauftrag O2 DSL” form to 08001090060 but I really have no idea if it was received or not. Under “meine bestellung” I have no open orders. Is someone here able to process my move information for me? I would phone but I can’t speak german and the person on the hotline doesn’t speak english. Thanks,Alex

I ordered a prepaid SIM card with my number portability last week and received an email confirming my order and letting me know that I would receive the card in 2-3 days. It's been a week and it still hasn't arrived. There is no tracking number and there is nothing I can do to check the status of the order. I went in person to a store and they said support would be online only. Today I received a text message saying that porting my number would only be possible if I activated my new SIM, but how? I don't even know if it's on its way, or if there was an error/issue, nothing. Please could you help me? Edit Sandroschubert: Beitrag in Englischbereich verschoben

Hi there,I order any iphone 13 pro with airpods pro,they asked me to pay 185 euro ,i pay 185 euro and I have no Information about delivery ,what can I do to check what happend to my order?

Hi, I’ve been using O2 pre-paid for a year now and it’s been fine so far except for the past 2 weeks. My mobile internet is super slow to the point that I can’t use any internet at all, in wherever I go all over Berlin as I commute around a lot. Nothing loads, even apps like instagram, google maps, youtube or even the weather app. it still doesn’t load after 5 minutes so I think somethine’s wrong. I thought my balance was too low and refilled it. now I have 57euro in the balance and still doesn’t work I already did the Live-Check and there is no trouble in my area. What’s happening and is there anything you can do about it? Thanks

Hello, had an appointment for a technician to come and install Internet service in my home today. The technician was here for  five minutes and plugged in Fritz box 7590 to wall connection, stated the Internet would be working after 10 or 15minutes. It has now been 4 hours and service is still not working. Tried contacting technical support but they only speak German. Please I need help, I just want the service I'm paying for to work properly.

Hello.  I have a problem with my O2 sim card.  My Guthaben is crasy, and it shows -8.72 euro.   Before, I bought O2 credit (10 euro) and applied O2 my Prepaid S (9.99 euro).  The amount of O2 my Prepaid S was deducted from my Guthaben, and it showed 1.27 euro.  Since I utilize SEPA payment, the O2 credit (10 euro) was deducted from my bank account, which is no problem.  However, the amount of O2 my Prepaid S was deducted from my bank account again even though it was already paid by my Guthaben.  This means O2 company billed double.  So, I requested refunding the amount 9.99 euro, and it was returned to my bank account, but my Guthaben shows -8.72 euro.  Please solve this problem, O2 company.Edit: Move from o2 Mobilfunk to the english board. 24.08.2022, 20:31 Uhr o2_Micha

Hi - I have a pay-as-you-go SIM and have left Germany. In the move I didn’t cancel the phone and now it’s costing me €40 Euro a month. How do I cancel the contract please, and is there a way to get any money refunded for non use (basic contract and monthly top up that I’d set up). Can I email someone my Abmeldung as proof ? Thanks. 

Dear Community,I have an existing o2 account created only for o2 community. I've bought an o2 mobile contract. Now I'm looking for a way how to add my o2 mobile contract to my existing o2 account.I've tried to register again with a new mobile contract but it says that the email account is already registered.I guess I'm not the first one who created account for community first and now wants to add a mobile contract to the same account :)Thanks for the help in advance!  Edit o2_Giulia, 26.08.2022 13:10 Uhr: moved to English o2 Community: Mobile

I have a Contract at O2 and I the guy that made the contract put in some random email instead of the one i gave him. Now when i try to do something, O2 send emails to that random email that i can’t access. Even when i tried changing the email address, it sends the confirmation email to the random email and i can’t confirm the change. Or maybe it’s not sending any email at all.  Is there a way that i can have the email changed?28.08.2022 10:19 o2_Katja: Moved to our english community

 I called the hotline earlier today to explain my situation, the line was a bit bad so I went outside to have a normal conversation with the people helping me. Long story short; I extended my contract with o2 and with a small discount and a new phone to it (Apple13 pro)Unfortunately the DHL guy who brings the parcels to our place was lazy or need some glaces as he could not read my name on the doorbell and without no hesitation send back the phone. When I find out that my phone was being send back, I called the hotline and they told me they could not help me till the phone was completely returned. So I did, and the girl helped me perfectly and mentioned that my phone would be send back to me and all fine…. Now 10 days later, no package arrived or any e-mails.So I called them, and I learned that the my order is cancelled and that they won’t send me the phone anymore. I asked can you anyway send it to me, they said no. I nee

Hello,I received my simcard, then tried to register online but I’m not receiving message or temporary password. Can you check why. Thank you.Edit o2_Larissa: moved to English o2 Community: Mobile

I just left an O2 shop, they insist I have to purchase a 3.5GB cross blister at €9.99 in order to purchase for O2 prepaid M plan. Instead of paying just €15, I ended up paying for €24.99. Can someone clarify this because the online store doesn’t have this pre-requirement. What can I do to get an refund because I don’t need another 3.5GB. Thank you!

Hey. Hope you are doing well. I ordered a new sim from O2 on the 10th of August 2022. I am yet to receive the sim. The address is correct.  Order number: WSFCXXXCould you please check and get back to me asap. Edit by o2_Manuela: order number censored. // 19.08.22, 11:12 Uhr

I don't know my PKK and can't log into my account! I have a o2 home wifi and recently moved, so I can't have it mailed to me by post. I went to an o2 store, and they couldn't help me. My o2 number is ****. Please help! Edit: o2_Dennis 19.08.22 / 18:20 Uhr / Phone number removed

I am trying to order  “Apple iPhone 13 Pro Max mit AirPods Pro inkl. O2 Free Unlimited Max”  but my orderS are keep getting cancelled for no apparent reason. Can you please let me order??? 

I am trying to order  “Apple iPhone 13 Pro Max mit AirPods Pro inkl. O2 Free Unlimited Max”  but my orderS are keep getting cancelled for no apparent reason. Can you please let me order???    Edit o2_Giulia, 26.08.2022 09:48 Uhr: moved to Englisch o2 Community: Mobile

I ordered a cable router, but the landlord didn`t warn me that my house only has a dsl connection. How do I change my cable router to a dsl router?

I am trying to remove these three payments off my tariff but I cannot see how.  Edit by MXP_Alex: Moved to English o2 Community

In which language is HBO, series and new movie releases on WOW? English or German?

Hello!I ordered  My Home XXL last week online for a new Kabel internet connection. I have input my IBAN and other personal data during the application process. However, I didn’t get any confirmation after 4days past. I only received one email with title “Wichtige Informationen zu Ihrem ausgewählten o2 Produkt”.This doesn’t look normal to me. What should I do in the next step?Thanks for the help.

Hi team,I did a direct bank transfer to Telefonica Germany via the SMS option (56656) and didn’t receive the credit at all. I would like to request a refund asap. Could you please assist?

Hi Everyone, I’ve ordered the Sim only (o2 grow with 40+ GB) on the 17th of August, but have yet to receive any information regarding the shipping confirmation or expected delivery time. Is there a way to check this information? I also couldn’t find what the average shipping time for the order.