Archive: English O₂ Community

My connection should have been activated this Saturday (12th of March). But nothing happened since this day. My modem has green DSL led but, does not blink with Info led at all. I already contacted Hotline and they created ticket for me - 6068883. Unfortunately I missed incoming call and can not connect with hotline now. Last time I was waiting for 25 mins - and after that guy just refused to speak english and hanged up. Please help me to get my internet connection working or I will have to terminate and contract and start choosing another provider. My contact num is +4915237823194 Ilya

Hello, I'm posting this using my mobile-associated account as I cannot log in to my DSL one anymore. So, today I've received the letter from o2 stating the outstanding amount of 234 euro on my account for February. As of January 31th, I've cancelled my o2 DSL contract by having informed o2 properly one month beforehand, and the contract did not have any fixed term - thus, no charges should have been made for the cancellation. I wonder what these money are required for - and I cannot learn that from my online account, as using my old rufnummer+password is no longer working. Could it be so that due to contract termination the rufnummer is no longer valid? Anyway, how can I log in and see why o2 is charging this fantastic sum of money?

Hello I am using O2 6431 router and windows 10 OS in the laptop. Before I was having windows 8. For more than year, I am having problem with the connection between the laptop and the router. The connection between the router and other devices like mobiles, ipads are going fine. Everyday as soon as I switch on the laptop, I used to get a symbol showing "Limited internet connection". If I do the Troubleshoot problems, I used to get the error message "DNS server is not responding". Everytime either I need to restart the laptop 2 to 3 times or need to restart the modem. I follow this procedure since months/years. I had also informed this with the O2 support team. They told some trouble shoot methods but none of them helped out. I tried by using alternate DNS servers also (eg. 8.8.8.8). One of my friend told there could be some problem with my wireless card on the laptop. So I bought one externet USB wireless receiver also. But even that didnt solve this problem and I get this limited inter

What does the third party sms mean? And will a block stop me from making Google play store purchases?

Dear o2 team, I have changed my address and have also the router with me. Can I please get some technical help so that I can get it start working? I connected it and started it but it is not able to connect to internet it seems. I would need a technician appointment/help from your end please. Can you please help me on that? I tried to do this using my online o2 account but when I click on 'Umzug' it says that an order is already under process. Please help me so that I can start using my DSL connection. My details are: DSL Number : 034xxxxxx681 Name: Anand Arbindkumar S. Danke Schoen- Anand P.S- Sorry for my message in English Modification due to data protection,

Hello, I have already requested last month to cancel my DSL Internet contract end of March'16. I have received the confirmation that its done, but have not received any return slips for DHL from O2 to send the Router back to O2. I found in the help that I can use this link : RETOURE Online - Telefonica Germany GmbH & Co.OHG to send the router back to O2. Can you please confirm that my account is really marked for cancellation end of Month and this is the correct process to send back to Router to O2. Please confirm on the same ASAP as I have to send it back sharp as leaving Germany end of this week. My Customer # is DE14045633 Regards, Suman Chakrabarti.

As a new customer of O2 DSL, I received a phone call from O2 about the on-site connection on 9th of Mar., I was mentioned that I have to be at home for this otherwise I have to pay for a new appointment. I updated my calendar and booked a flight on 10th. Now I received a letter from O2 which says the technician will come on 10th of Mar.... see this: " Ihre Anwesenheit während dieser Zeit ist erforderlich, da ein Techniker der Deutschen Telekom notwendige Messungen vornehmen muss. Er wird Sie dazu kurz vor seinem Besuch anrufen. Bitte achten Sie darauf, dass der Name im Auftrag mit dem Namen auf dem Tür-/ Klingelschild identisch ist. Sollten Sie den Zugang am 10.03.2016 nicht sicherstellen können und daher eine Terminverschiebung wünschen, melden Sie sich bitte spätestens 4 Werktage vor dem Freischalttermin bei uns. Beachten Sie bitte, dass es dann unter Umständen zu Problemen bei der Telefon- bzw. Internetnutzung kommen kann. Die Kosten für die erste Anfahrt übernehmen wir gerne für Si

hi, i like to change my contrac in o2 how can i do that? i cant contac them always automatic mahines..

Hi all, Can someone please help me with xbox one port forwarding / opening. O2 doesnt help me at all. I would need the following ports open/forwarded in O2 box? Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP)I dont really know whom to turn to it is impossible to get an O2 support 😢 Many thanks in advance, an unsatisfied customer of O2 support

Today there was a technician came to connect my router to o2 network. Everything was fine and the red light on what. I can connect to the router, set the password and comes the step of entering access PIN. I typed in Correctly The Number I received before, but it is incorrect and does not let me access. I tried all the browsers, even on the phone but nothing works. I have no idea what is the problem?

I ran out of data and I was expecting slower speed. Instead of that I'm being charged €3 every 250MB. I would like to disable this option. Thanks in advance.

Dear O2, I would like to terminate my DSL o2 contract. I have a plan that allow me to do so in 4 weeks, so I would like to do it by today. Is that possible? What is the procedure? Last year I tried to terminate also my mobile contract and it did not work.... so I am wondering what is the quickest and safest way to do it now for the DSL (and only for that). Cheers, Laura !

Hello! I will write it in English, so I can express myself better. I have bought yesterday a prepaid sim card for data from an o2 store. Can I activate the calling option somehow? I want people to call me on this number. Danke schön!

I am leaving Germany at the end of March, so I need to terminate my O2 DSL contract. I was told to phone a number, and it would be taken care of in that way. Unfortunately when I called and typed in my 'Festnetznummer' (as requested), I was told the number was not recognised, and the call ended. I tried a different number (as given by an assistant on the 'O2 Hilfe' Facebook page) and waited 30 minutes to be connected, at which time my credit ran out - and so the call ended. I was then told the best way to terminate my contract would be to fax O2, which I did yesterday. Shortly after I sent the fax, I emailed O2 to ask for confirmation, but they didn't reply. I emailed again this morning, but they still haven't replied. What can I do now? Why do you make everything so difficult?

Hi, I am moving out of my apartment, so I cancelled the DSL contract. But I came to know that I will receive a letter from O2. The problem is I won't be staying at my apartment. So How is it to change my mail/Billing address? Any reply will be appreciated. Lg, Rahul

I am getting like 5-6 reboots per day. I have tried everything from soft to hard reset, but nothing has helped. If I open few apps and try multitasking, it hangs and then I have to remove the battery and put it back again. Some times it so hangs when i connect to wifi after some time.Is there anything I can do? My mobile is silent under warranty.

Hello. Can anybody help me? So I'm out of fast internet. And now O2 is sending me extra MB for 3 € which I havent even asked or allowed them to do that. It's not right. I don't want extra MBs. What should I do?

Hi, I am planning to leave Germany and I would like to terminate my DSL contract. What is the procedure? Regards, Naser

Hello, I wanted to cancel my O2 DSL Contract and switch to 1und1 DSL because they offered me 25MBps Bandwidth. With O2 it's only 16 MBps possible at my flat. I sent my cancellation letter through 1und1 to O2. I got a call from O2 about why I want to cancel all the stuff. The person offered me lower tarif (-10 euro less). So I accepted it. But later I got email that it is minimum for 24 months!! (HE DID NOT TELL ME THAT ON PHONE). (I have recorded all the calls) I called again to O2 that I dont want to their lower tarif offer. Today I got a email of "Änderungbestätigung". I didn't want to change my contract why they send me this confirmation without my APPROVAL. I have been trying from last 1 hour to reach the Kundenservice but no body responds. I want to bring my contract to "Ohne mindestlaufzeit" and cancel my contract whenever it is requested. In worst case, I have to hire lawyer or go to Verbraucherzentral. Regards, Hardik Karelia

Hi This is kolla ,I have small problem with this O2 network from the starting onwords I pay more money due to some problem but still I don't know about that. Whenever I go to Saturn O2 store at oberhausen neumitte I didn't get any reply from those guys.every bad response towards the customers as we international students we don't know proper information about this. They told to me I can talk to hotline , then I call to hotline they pick my call and talk to me in German and suddenly drop my call. This is happened from past one year , am really unhappy about your service. Atleast with this mail I hope you guys are help me in this problem. Thanking you Regards Kolla

I would like to change the name on my 02 DSL contract. I'm moving country soon, and will hand over my flat to friends who would like to continue the contract. We can change all details online, except name? Is it possible to change the name on the account simply? I have tried sending the specific papework to 02 with the relevany identification etc., but to no avail. any advice specific to this query welcome.

I was charged an extra 27EUR last month for "Verbindungen (ohne MwSt.) (Details siehe ggf. Einzelverbindungsnachweis)" When I download my rechnung, it says 3 of 5 pages, but I cannot see pages 4 and 5! I asked several months ago for O2 to block any and all ABOs. How do you contact O2? Chat? Email? Post?? My German is pretty good but understanding on the phone is close to impossible.

Hello! I loaded money in the beginning of the month to pay my monthly pack. The problem is money is gone somewhere, but a pack was not activated. Is it possible to see a list of operations or at least to talk to a consultant to find what the case is Nachricht geändert durch o2_Jessica: changed the subject so that everyone knows that it is about prepaid

Hello All, I will write an O2 DSL application story... 1- Applied for DSL 8th of january 2016 2- 29th of january FIRST appointment for technician to put internet through, TECHNICIAN DID NOT COME HOME, 3- 5th of february SECOND appointment for technician to put internet through, TECHNICIAN DID NOT COME HOME, 4- called min 100 times and no support, no communications. 5- hardly get another appointment 12th of feb... VERY POOR CUSTOMER SERVICE; VERY DISAPPOINTING.... IGNORE IF POSSIBLE.... I will be very happy CS can call me.... Nagu

Hey guys! I need to change my contract. Right now I have 100 minutes (all networks) and o2 unlimited, but I really need flat. I have a contract for about 1,5 years. I went to o2 shop and there I was told that I could change only to 39 euro per month (but I don't need 3 gb internet and so on). Are there any other options? (for example to create a new one right away) If other options aren't available, I will have to terminate my contract. Thanks!