Archive: English O₂ Community

Hello, I requested a sim online to an address and I'm moving away.Is there anyway of changing the address to my order? Thank you

I am not getting any signal in my O2 sim from this morning. Please do look into this situation as soon as possible.  o2_Giulia, 21.02.2023, 09:42: moved from Mobilfunk zu Hause & HomeSpot to English O₂ Community: Mobile

Dear o2,Two days ago i have bank transferred 70 euro because im using Prepaid Max  always but i top up usually in any o2 shops,Is it normal that it is still not credited to my profile? My bank already yesterday morning (21.02) sent me an e-mail that the money was outsent from me already, Thanks in advance,

I have constant issues with my homepot connection. The wireless is connected but with no internet connection. I can log into the homespot itself and confirm there is an internet connection active.  Wireless device connections drop frequentlyI have tried a second o2 sim with the same results. I have tried switching to 4g onlyReboot after rebootSoftware says it is up to date. What else can I do?? I have spent far too mush time on O2 helplines for the past 3 months. 😡Last week I was promised a replacement device. I chase the device this week and I am told I would need to send it for repair instead. The device is, to me, clearly defective, why can it not be replaced?The level of service so far is terrible. Plus I am only using this device because I was waiting for normal DSL to be conncted by O2 for over 3 months.o2_Antje: Moved from My Home to English Com

Hi. I would like to know what will happen to the internet sim card that I ordered with an ipad 2 years ago? Because if I‘m not mistaken, the contract of the ipad with a sim will end between the month of May or April. I would like to know if I can also stop using the sim internet too. Thank you.24.02.2023 11:03 o2_Katja: moved to english community, previously Mobilfunkvertrag

Good afternoon .I got a very important problem and I would like someone to advice me....I entered O2 online and I figured out that I hadn't payed my last 3 monthly bills for a mobile phone device...as a result I saw that I now have to pay the whole amount instead of laying every month ...What is your advice ?24.02.2023 11:01 o2_Katja: moved to english community, previously Mobilfunkvertrag

Hello I am inquiring about the status of my porting number request that I submitted to my new provider. I have yet to receive confirmation that the request has been completed. I received an email from Vodafone asking if there are any fees I need to pay in order to complete the request.thank you in advance.

Hello O2 Support Team. I have Ordered IP14 ProMax, and O2 Free M Boost mit 20+20 GB. They took money from my account but after 24H i recived an email that my order cannot be executed. Can you explain this to me or help me ? edit o2_Solveig 22.02.2023  17:27 posts merged / moved from o2 Mobilfunkvertrag n→ English o2 Community: Mobile 

I have a Prepaid L plan that costs 9.99€, and I already have 17€ in my account, but it's not renewing the plan. I received an SMS from O2 that says "Bitte laden Sie mind. 20 EUR auf, um das Pack wieder zu nutzen."  I don't understand why it's not renewing when my credit is enough, and why did I receive that SMS. 

I already have a sim card with contract for 2 years. I would like to buy a mobile phone with contract. So can i add these mobile contract to my existing contract and pay together monthly as a single amount?, can i also change my current plan? If these are not possible, can i terminate my existing contract without changing my current number and buy a mobile and new sim with contract? How can i find a solution?

I am trying to register into o2 after reciving after setting up a sim card. When I put in the phone number it says an sms with a password is being sent but I am not recieving it although my wifi calling is on and I have internet.

I have applied a mobile phone contract in Germany last January 2023 but unfortunately due to unforeseen circumstances, I have decided to move out of Germany permanently due to termination of employment. How can I cancel my postpaid plan? Can I send it thru email or do I need to send it by post? What if my flight will be a week from now? I don’t have my deregistration certificate yet.

so i made an order but im not sure if the order has taken place i got this email vielen Dank für Ihren Auftrag, den wir wie von Ihnen gewünscht ausführen werden. Sie haben bei Ihrer Bestellung eine vierstellige Persönliche Kundenkennzahl (PKK) angegeben, die sich von der PKK Ihres bereits bestehenden o2 Vertrags unterscheidet. Leider können wir aus Sicherheitsgründen keine neue PKK für Sie anlegen. Bitte verwenden Sie deshalb auch für neue o2 Tarife stets die Persönliche Kundenkennzahl Ihres Erstvertrags. Ihre PKK dient Ihrer Identifikation bei unserer Hotline oder im o2 Shop, z.B. wenn Sie Fragen zum Vertrag haben oder einen Service beauftragen wollen.  so now i don’t know if the order is a go or should i make another order/

Hi, i ordered a prepaid sim card last 01/02/2023 but until now i haven't received it. I received an email from O2 to prove my identity but I did not receive the sim card yet. The address was correct. What should I do? Thanks in advance. 13.02.2023 12:11 o2_Katja: moved from prepaid to english community

I have received the wrong Phone+Wifi bill for the period of 18.12.2022 - 17.01.2023.I have a contract of 40euro for both (phone+WiFi). But I have received the bill of 50.97euro….Why?????Also in the period of 18.11.2022 - 17.12.2022, I paid 2 euro extra. But I didn’t complaint for this.But this time its very high bill. Please correct my bill. I will not pay this extra amount. Best,Jagrati

Hi, I have made the bank transfer of 10 euros to exactly the same details mentioned in the SMS I received. Also mentioned my mobile number and extra digits as Reference, but still not credited to my O2 account. Can you please look into this topic and try to get my account reflected with Top-up amount?  Thanks and regards 

Cannot change owner of contract as there are outstanding invoices, however the payment was pulled via SEPA from my account, MyO2 shows invoice as paid on 13/02 and next invoice due … 13/02 , this has been verified with customer support who redirected me to financial, financial said they will call back as they don’t speak english … no one called. Please help me clear the payment in my account , your customer support can verify it is true. edit o2_Solveig 20.02.2023, 20:11 Uhr verschoben von o2 My Home → English o2 Community Mobile 

Hey, I woke up today to find that 20 euros has gone from my account and I didn’t consent to this direct debit. When I added my bank info, I remember I clicked somewhere that says my bank would be charged only if I ask for a top-up. When I checked now, it says the bank will be used every time I finish my package and there’s no option to cancel that. I also clicked on top-up 15 EURO by mistake trying to figure out my way on this complicated website and I don’t know how to cancel this order. is there any way to cancel or refund these 2 cases? I need to cancel or remove my account because I didn’t consent to this type of bank debit.Edit o2_Bianca: Moved from o2 Prepaid to English o2 Community Mobile 

Hi, My situation is a mess! first, I wanted to port from aldi to o2 prepaid. After 2 months, aldi released my number on Jan 19th and yet, O2 has not sent me the replacement simcard after 2 months even though I ordered it twice!Now, I want to port to vodafone. Since I don’t have a mein o2 account, I cannot use “opt-in” option. What should I do to have my phone released from o2!!!o2 Antje: Moved from Prepaid to English Community / 02.02.2023 / 17:32 Uhr

My postident verification for my O2 sim card is rejected and there is no reason specified by O2. When I tried for a re-verification by Video call, the person mentioned to contact customer support to delete my data field and re enter the data again. Whereas I'm from a foreign nation and don't have any sim to contact the customer support. And i don't find an email support available. It's really bad to have such an worst experience with o2o2_Antje: Moved vom from Sim-Karte to English Community / 14.02.2023 

Hi,Today we got mail in post on our address with information about expansion of optical network. But on the ordering page exact same address is listed as unsupported. Is there error on the website or mail is false? Best regardsMark

I have orderd o2 Internet-to-Go with unlimited data on January 9th, yet I have not received anything.While ordering it says it is avaialle immediatey (2-3 days). Still I don’t know what is the status my order. I do have email confirmation about my order (Auftragsnummer). Strangely last week on January 17th, all of a sudden, I got an email that “please activate your SIM card.”. But what SIM-card? I have nothing. of course I tried to call O2 customer serive, and after connecting to multiple departments and repeating the whole story, of course, the line was hung up on me. I cannot resolve it, I cannot track it. Customer service has been super unreliable and unresposive, I am stuck. I bet soon one day they are gong to charge me. Because the last email about the Sim-card activation says “If you have not yet activated your SIM card, it will be activated automatically in about 14 days.”, Bingo! Has anyone experienced the same thing? Any hints on h

Hello, Last weekend we went to our holiday home in the Eifel and found out that the telephone and internet aren't functioning. On the modem only two green lights are constantly burning: 'power’ and 'wlan’. The other lights are down. When trying to reach the helpdesk it's mandatory to stay with the modem. But there is no reception at all on cellphones at our place. So it's impossible to communicate when you are close to the modem. About 500 meters away from the house we can use a cellphone. Can anyone help us? We live in the Netherlands and use the house only during weekends or holidays.. Could it be the modem is broken? Or should we go to the O2-shop in Bitburg? Kind regards, Toon van Baars

Dear O2Time,I currently have a plan with 2 mobile numbers on the "O2 Free M Boost" plan with 40GBytes of data for each.On January 28th 2023, I went to a Saturn store and an O2 salesperson offered me an exchange for a 10GB data plan for each number.He asked for the cancellation of the old plan and provided me with two new chips that after a month (cancellation period) would start working with our old numbers.The problem is that the cancellation did not take place.I can request the cancellation of the old plans, but I don't know how to request the portability of the old numbers for the new plans. Can someone help me?

HelloI signed a DSL contract in 2016 and lost all the contract documents at that time.All I know is the O2 kunden number. How can I access the O2 app and change my account information or contact information?