Archive: English O₂ Community

 HelloI am Mihir Shah I ordered iphone 14 128GB Black colour from O2 store in Tirepark Berlin I got a mail that my order has been delivered but I haven't received my phone and I was told that my monthly contract is for 60 Euros and I got invoice for 90Euro  My Order number is 74290519 Please help me or else I would have to raise a legal complain 

Hello team,I ordered Home L cable internet from O2. It will be activated on March 31st. I bought the modem myself. I received a mail from O2. The mail says that I have to send the Mac-address to O2 before the activation. When I go to O2`s website, when I want to add the mac-address, the page does not refresh. How can I send mac-address? Best regards,

i usually recharge my number with 10 euros and get the 3.5gb data. but this time i didnt receive any data. kindly help. 

Hello,I’d like to reactivate my o2 my Prepaid S after submitting the wrong cancellation date via https://info.o2online.de/kuendigung/.I’ve tried to renew my contract through my online account, but it somehow doesn’t work.Would you please help me to continue my o2 my Prepaid S contract right away?Many thanks!  

This afternoon, I recharged my account with 15€ to buy Prepaid M kostet 7,49 €. I had 0.11€ in my account, after charging ot became 5.12€. Where did my 9.99€ go? Can you please help?After charging my Prepaid M package could not be activated due to insufficient credits and I have no other package actively available.      EDIT: verschoben von Mobilfunk: Rechnung in Englisch: Mobile    o2_Maria, 17.03.23, 17:44 Uhr

Hi, I need help with a cancellation of my prepaid simcard order and to understand how the process of refunds. Thanms o2_Antje: Moved from Prepaid to English Community / 19.02.2023 

Dear O2 Community, Recently I decided to end my tariff with you and as far as I know I can do it right away since my contract started in 2019. I have been recently to a O2 center and they told me that I could not do it there but I needed to do it online or though a letter to the company. Would you kindly guide me to the online cancellation process or provide me with the correct template to be sent by post?Thank you in advance. Best Edit o2_Sven 19.01.2023/08:03: Moved from o2 Mobilfunk: Vertrag & Tarife to English o2 Community: Mobile

My sim card has been cancelled suddenly and i would like to continue with the same mobile number, how can i reactivate the mobile number Edit o2_Sven 16.03.2023/10:52: Moved thread from Mobilfunkdienste to English o2 Community: Mobile

Good day, Hello, I am one of your customer that would like to inquire about the payments that were deducted in my bank account. Can someone clear things up for me? First we paid the einmalig payment that was a total of 185,99 € payment was made before we purchased the phone with the sim. It was dated Feb. 5, 2023.Then we again another deduction was made on March 06, 2023 by Telefonica Germany GmbH + Co. OHG which is 54 €. And now, another deduction was made by Telefonica Germany GmbH + Co. OHG for 133.30 €. What was that for? Can someone clarify this? I will wait for your response. Thank you. Mit freundlichen Grüßen Erica Badon Escobedo 

Guten Tag, ich habe einen 36 Monate Vertrag bei O2 beantragt, unbegrenztes Datenvolumen. Mein Handy ist angekommen, aber nicht die Simkarte mit der Mitnahme meiner Nummer. Ich bin ohne Internet, was muss ich tun, um meine Simkarte zugeschickt zu bekommen? bitte bald zu mir?  10.03.23 09:24 o2_Jennifer: verschoben aus O₂ SIM-Karte: Bestellung & Aktivierung zu English o2 Community: mobile

I ordered a new phone, normally how long does it take for it to be delivered?  14.03.23 08:45 o2_Jennifer: von Apple & iOS: iPhone, iPad, Apple Watch & mehr zu English O₂ Community: Mobile verschoben

I did payment of 15.49 € on 25th February 8:08 A.M via bank transfer but problem is that I provided wrong reference number :-mobile no. +491763.......... (due to my mistake).But my correct order is ............. Can you please help me out regarding this. I still haven't receive my credit due to above mistake. Your help is needed.Thank you,Correct order:- ............ (I am not writing order number, but if it requires then please tell me)Order (reference send by mistake is my sim number):-mobile no. +491763......... (O2)Transfer bank:- Monese 

Dear Madam/Sir, I am moving abroad and want to cancel my broadband internet. I have read the information provided online, but I have two questions:-I will get my deregistration certificate 1, 5 months after I have moved abroad. Can I instead provide you with the confirmation email from the landlord? Alternatively, can you provide another solution, please?- I am moving in with my parents and so don’t have a landlord or new employer. Can I instead provide you with my registration to the health care system?Thank you very much in advance. Kind regards, Stratis edit o2_Solveig 24.01.2023, 15:44 Uhr , moved from o2 My Home → English o2 Community : Broadband

HelloWe've been having issues with the internet service in the area we live in. The internet I use at home (o2 unlimited max) and the internet on my phone don't work. Basic phone calls also didn't work yesterday, but started working today. My neighbours also experience the same issue and anyone with o2 who enters our street. When we move away, 1-2km for example, our phone internet works normally. This started yesterday around 10 am. Before that we never had any issues here. I've spoken to customer service twice and they said that there shouldn't be any issues in my area and suggested that we restart the router, which obviously doesn't solve the problem.What can we do since the problem is connected to that specific area and I am not getting the help from customer service? It's the Neufelde area in Hamburg, specifically Marschkamper Deich street. Thank you in advance. o2_Giulia, 11.01.2023, 13:40: moved from Broadband &am

I purchased a smartphone from o2 via installment. My order was processed successfully last Feb 18 and I receive my phone Feb 22. Since then, I have not received an invoice. Will I recieve my invoices via email? Or I can check it on their website? Thank you in advance. edit o2_Solveig 28.02.2023, 08:39 Uhr verschoben von o2 My Home → English o2 Community : Mobile 

Hello,One year ago I bought a phone from o2 without contract with 48 months installment. Now I want to buy another phone with a same account. Is it possible to buy with another phone without contract with a same account and same information from o2? 10.03.23 10:16 o2_Jennifer: verschoben aus Austausch rund um die O₂ Community zu English o2 Community: Mobile

Hello! I had ordered a samsung s23+ without contract on 36 months installations. The order number is  XXXXXXX.  Unfortunately the delivery was not successful and the DHL personale has returned the device to o2. I received an email saying that my order will be automatically canceled and the amounts will be refunded. I, however, don't want to cancel the order and want to still buy the phone. It is highly possible that during the day time I might be at work. Is there any possibility to not cancel the order and try for deliver again? Or is there any possibility that I can still pick the phone up from DHL or o2 outlet on Monday?  Thank you best regardsDevanshu Mukherjee  Edit o2_Sven 14.03.2023/10:50: Removed personal information

Hi team, Could you please help me porting my number from O2 to Sim.de. I have tried the above options but it did not work. Thank you,Sonika Edit o2_Sven 14.03.2023/09:22: Moved to its own thread

Good day, I made an order for the s23 ultra +watch 5 on March 3, it still hasn't arrived, I get an email, what should I do?  Confirm my email at the time of making the confirmation, I have to subtract myself with the cell phone number, it is not registered and I still do not have an invoice??? Edit o2_Sven 08.03.2023/13:48: Moved to it’s own thread

Hello i have a problem with dsl the light is off and not have internet for 2 days in a row, a try to restart modem but not working, i try to take off dsl cabel but again not worked

Please I need help to change my phone number, as I have an appointment with the Technician on the 30th of March to activate my house Internet but just discovered that they have my old phone number, please Edit: verschoben aus Mobilfunk, 13.03.2023, 14.53 Uhr, o2_Micha

I am trying to buy my data for the month on my PrePaid tariff but everytime i try to purchase it, it does not work as it says i do not have sufficient funds in my bank.  However, I have the money in my bank but it still will not work.  What can I do about this? Edit: Thread moved from forum “O₂ Prepaid” to “English O₂ Community: Mobile” - o2_Marco 03.03.2023 15:57

Hello,I have the telephony pack L but it does not start until middle of the month, last month or before I accidentally also added an additional data pack as I didn’t understand what was going on! can you please help me bring the start of the general telephony tariff back to today for example if I put enough credit in the account, so have it start 01.03 instead of 12.03? o2_Antje: Moved from Prepaid to English Community / 02.03.2023 / 19:29 Uhr

Hello O2 community, I have recently ordered a sim and got it. when I tried to Verify it using videoIdent, they say my surname needs to be corrected. I entered correctly somehow O2 shortened it and put a dot. Mohamed to M. which they didn’t accept when identifying?  What can be done? 

Hi,Recently I was contacted by an 02 customer care agent and he explained me about the benefits of a new plan O2 Free Unlimited Smart Online (LTE/5G). I agreed to the new plan thinking the existing plan would be costly on the long run.The issue at hand now is, I have a second sim that was issued for this new plan which is not really needed for me and am now being charged for both the connections.Is it possible to change the new plan to the old connection without the need of a secondary connection.Appreciate your feedback on this. RegardsRajeev edit o2_Solveig 06.03.2023, 18:36 moved from o2 Mobilfunk → English o2 Community: Mobile