Archive: English O₂ Community

Hi Dears, I want to transfer my existing DSL + Landline connection on other name. Could someone let me know the procedure for transferring the account.  Note: I tried calling customer care. Since, I am not able to understand the German language, unable to proceed further. Thanks in advance. Biljana

Halo, my contract will end in 10 days. I went to the customer service in O2 shop but he wasnt really helpful about what should I do to process my cancellation. Could you send me the form of cancellation and address to whom I should send the letter to? Thank you very much ☺️

Hi I have transferred connection from my previous tenant. I order new O2 homebox 6431. Struggled to get my zugang pin. my connection is not yet established as I don't have O2 phone. Is that some assistance will come and help me and how to raise request. It's almost a month. Paid 90 euro for two months and connection charges. But of pain, I could not connect internet. Got my contract details and access details for phone too. But need an service assistant

Hello, I made a request for the termination of the following contract 6033805366 (returned to Canada). I spoke earlier with one of your colleagues and it seems that it is a misunderstanding about my permanent residency in Canada. Please let me know how can I provide you quickly this proof of permanent residency in Canada (the FAX is not working, so preferably by e-mail). Regards

I want to cancel my contract and I sent a post to o2 deutschland  but have not received any confirmation yet. However another friend of mine already received the cancellation confrmation.  Also my contract seems to have been extended somehow as I can see on the website. I absolutely do not want ot extend the contract. Can someone let me know how to get in touch with O2 people. Because I tried the o2 customer care number 040-519006642 for 6 hours and no body picked up.  I

I had ordered a phone (Ratenplan) through the o2 Website on 19.08.2017.The phone arrived on 22.08.2017 Since the phone turned out to be a single sim variant as opposed to the dual sim variant (no concrete information on the website) , I decided to return the device back (containing the Retoureschein) within 14 days, i.e. 31.08.2017. I also faxed as well as emailed o2 the revocation form but still haven't received any confirmation from their side. Any idea how long does it take to receive the confirmation ? 

Were you guys able to find a solution? I have the same problem, and O2 ignores my messages/calls/emails.... Fantastic customer service... 

Hello O2 , i bought Fritzbox 7362 SL and i want Zugangasdaten and SIP data for it ? O2 send me wrong zugangsdata for fritzbox .Please any support check my this thread and send me the correct zugangsdata for DSL and SIP.I contacted the O2 hotline more then 20 times but every time different people say different things like i am old Alice client and there is no SIP for you etc.Then O2 send me wrong zugansdata in my email . https://hilfe.o2online.de/thread/199371-zugangsdaten-sip 

What the hell is going on with creepy O2 people ? wht the hell this fucking landline is dumb ?

I got the letter from o2 that I have to return my old Router. The link from the letter does not work: http://www.dsl.o2.de/retoure Ok. I found the link: https://dsl-retoure.o2online.de/start  I filled everything and in the end I got: Artikelbezeichnung: O2 HOMEBOX Ihre Seriennummer:  ______________ Ihre Auftragsnummer: RET_________ In Kürze erhalten Sie eine Auftragsbestätigung mit einem kostenlosen Retourenschein inklusive Versandetikett und weiteren Hinweisen zu der Rücksendung. Der Versand erfolgt an Ihre E-Mail Adresse:  HERE MY EMAIL. I did not get anything to my E-mail. I tried 3 times already.  What is wrong?

Hello , i bought an O2 free 15 contract (without a phone) ,after 24 hour of buying the SIM ,i wanted to add a mobile phone to my contract (which i bought from media market ) , I went to O2 customer service in Munich (Marinplatz) and they refused to help ,i went also to media market and they refused to help . what should i do to add a mobile phone to the contract ? should i cancel the contract ? do i have 14 day return option ?

hello I did an Umzug, starting 29.07.2017 in Berlin I asked to transfer the O2 DSL after loooong waiting, on 24.08.2017, DT came and connected the line but after then nothing happened   the Internet LED is off and the Info LED is red Even if I put in the Zugangs-PIN hundred of times ino2.box (192.168.1.1) and the page o2.de (that I have to read from another line)  says: Ihr aktueller Auftragsstatus: 

hello I did an Umzug, starting 29.07.2017 in Berlin I asked to transfer the O2 DSL after loooong waiting, on 24.08.2017, DT came and connected the line but after then nothing happened   the Internet LED is off and the Info LED is red Even if I put in the Zugangs-PIN hundred of times ino2.box (192.168.1.1) and the page o2.de (that I have to read from another line)  says: Ihr aktueller Auftragsstatus: 

hello I did an Umzug, starting 29.07.2017 in Berlin I asked to transfer the O2 DSL after loooong waiting, on 24.08.2017, DT came and connected the line but after then nothing happened   the Internet LED is off and the Info LED is red Even if I put in the Zugangs-PIN hundred of times ino2.box (192.168.1.1) and the page o2.de (that I have to read from another line)  says: Ihr aktueller Auftragsstatus: 

hello I did an Umzug, starting 29.07.2017 in Berlin I asked to transfer the O2 DSL after loooong waiting, on 24.08.2017, DT came and connected the line but after then nothing happened   the Internet LED is off and the Info LED is red Even if I put in the Zugangs-PIN hundred of times ino2.box (192.168.1.1) and the page o2.de (that I have to read from another line)  says: Ihr aktueller Auftragsstatus: 

hello I did an Umzug, starting 29.07.2017 in Berlin I asked to transfer the O2 DSL after loooong waiting, on 24.08.2017, DT came and connected the line but after then nothing happened   the Internet LED is off and the Info LED is red Even if I put in the Zugangs-PIN hundred of times ino2.box (192.168.1.1) and the page o2.de (that I have to read from another line)  says: Ihr aktueller Auftragsstatus: 

hello I did an Umzug, starting 29.07.2017 in Berlin I asked to transfer the O2 DSL after loooong waiting, on 24.08.2017, DT came and connected the line but after then nothing happened   the Internet LED is off and the Info LED is red Even if I put in the Zugangs-PIN hundred of times ino2.box (192.168.1.1) and the page o2.de (that I have to read from another line)  says: Ihr aktueller Auftragsstatus: 

Hello. I am Lee. I'd like to ask for "O2" to use internet "O2 DSL All-in L". I received from "O2" the E-mail to active information(included Zugang-Pin) of internet on 16 June. The technician came to my house to active the internet, and It seemed to has no problem.(It was on 4. July) However "Zugang-Pin" number didn't work, and the situation was exactly same as the link "https://" and the next day "O2" sent me a phone massage, it said "the information was wrong, so we will send you a new information"(It was on 5. July) I got a new e-mail from "O2" attached files included Zugang-Pin data on 12 July. I connected the internet of router, and inserted the "Zugang-Pin" number again. But it failed with same situation before.  So I confirmed the E-mail and compared on the E-mail which I got from "O2" before. Then the new e-mail and the PDF file of

Hello,   I hope i can get a help in English. I am a new DSL customer, but unfortunately i did not receive my DSL router (for some reason DHL did not find my house number). How can I request the router to be resent, i will provide another address? I tried calling service desk but ended in hours long waiting lists with no result.   Thank you!

Hi , Sorry my german is not that good. So writing in English. I got my DSL connection transferred from previous tenant in this house. In my first moth bill, i got activation fee and advance bill payment for 2 months. But my friends who got new connection asked to pay only 1 month bill and did not get activation charge. And also they got 50 euro credit and 19.99 euro bill for 3 months instead of 29.99 euro for  O2 DSL All-in-M plan . why did not i get such discounts? with regards, Haripandi

hello , i have tired to call o2 customer service but every time i was kept in hold for nearly 10 minutes is there any communication mode to talk to o2 customer service. email or any other source.

I'm back in Scotland on holiday and have managed to lock my phone.  How can I get a PUK?

Hello I ordered DSL connection on 06.06.2017 and I received an appointment with a technician on 27.07.2017. On that day telecom technicians came but they said that they can not to establish a connection because port or cable in my room is broken and I need to contact my landlord to fix it, and after that, I should make a new appointment. I contacted my landlord and described a problem. The technician from landlord came and made the repair. He also said that I need to call telecom technician to connect my apartment port to the line in the basement box. I tried to reach hotline but I do not speak German and I do not pass through autoresponder to get to the operator. I also went to the nearest o2 shop, described the situation and they said that my line has already activated and everything should be right otherwise I should call a hotline. Could you help me to pass through auto responder on hotline (which number should I press to get to the operator) or how can I arrange an ap

Hello, I have been on prepaid for a year with o2, and now I have got a contract with o2 as well. I have asked to keep the old number, which will be transferred next week. Do I need to do anything to stop my old account, or will this be automatic once the number is transferred? Also, I have just over 20 Euro on my prepaid account, do I need to do anything to have that transferred, or will it be automatic as well? Thanks.

Hello, I signed a contract with o2 a year ago for 1 gb contract with the young people plan. Now i would like to change my plan to 2gb, how should i do so? Thank you