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Hey everybody,



which number can I call to get a customer service support in English?



Thanks!



There is no additional telephone number for support in English.

Maybe you can help you?



i think @Sächsin‌ wold like to say we could help you, maybe...



Thank you! Well, the problem is that in the last 4 years I have tried to cancel my contract 3 times. Every time I receive a letter indicating that my contract will be cancelled the following year August (that is the official start of my contract) but it never gets to be cancelled. After trying a couple of months ago, I received the same letter again that says it will be cancelled next year August. But I know it won't ☺️ So I simply want to learn if I can ever ever get out of this o2 company!? 



If you have a confirmation of cancelation (as a letter) with a dedicated date than u just have to reject the debit authorization from the date on the letter.



If O2 ask you why that you could send the confirmation of cancelation from O2.



Hello @seroy‌,



as I see your cancellation reached the company and your contract ending with -267 will get deactivated at the 11th of August 2019. The cancellation should have reached o2 at the 10th of May 2018 so that it would have been deactivated this year, but it has reached o2 at the 14th of June. So the contract got extended automatically for 12 more months.



Cancellations always have to reach the company 3 months before the normal runtime end.



So, if you do not extend the contract again it will get deactivated next year in August as it says.



Before this cancellation letter I can not find another one before that, only for your other number which already got deactivated last year. If you have any proof, as @schluej‌ already said, with a letter that confirms your cancellation you can send it to us and we'll check that of course.



Kind regards,



Jessica



Hi Jessica,



Thanks for your response! I will look for those letters. But just in case I can't find them and still want to quit in August 2019: Do I need to send another letter in May 2019? or is it now marked as 'to be cancelled' for sure?



Best,



Seren



Hi @seroy,



the cancellation is already scheduled for the 11th of August 2019, there is no further letter needed✅



Kind regards, Jelena



Jetzt endlos surfen mit dem o2 Free! | Lesenswerte Tipps, Apps und mehr | Teste neue Smartphones



*deleted*
Hello, I am waitng for my DSL activation at 02.06.2019 but everything is installed in my house, router, cables and after to use the o2 DSL Hilfe App I receve a mesage that my router is activated, but i can not use the internet. It is possible activate before 06 of february?
Hello, I am waiting for my DSL activation at 02.06.2019 but everything is installed in my house, router, cables and after to use the o2 DSL Hilfe App I receve a mesage that my router is activated, but i can not use the internet. It is possible activate before 06 of february?
Hi @Paulo Diniz,



thanks for your request concerning the activation of your DSL-contract with the tariff "o2 my Home L".



We checked if it is possible to activate your DSL-contract earlier than the 6th February 2019.



Unfortunately, this will not be possible. We are happy to confirm the 6th February 2019 as your activation date.



I hope you understand this.



Loving greetings,

Tobias
Hi @Paulo Diniz,



has the activation of your DSL-contract gone correctly, even though it was possible to activate it on 6th February?



If you still have any further questions, please feel free to contact our English community.



Loving greetings,

Tobias
I have been paying since March for Home 02 DSL and there is no internet whatsoever being provided whether I'm connecting with a cable or wifi with a regular Fritzbox router. I've inputted all relevant details as provided by 02 and the internet light does not come on.



I have been trying to get in touch with 02 through all available channels and no one is responding. Meanwhile, I am paying for a service which is not providing what the consumer has paid for...Please get in touch and resolve @o2_Jelena @o2_Support
Hello @why1982,

I had a look into this. According to our information the DSL line is activated.

If you still can not use the connection it is necessary to contact our DSL technical hotline to have a look into this. If you do not speal any german at all I recommend to call with a friend of yours who does so since we can not promise that you will reach an english speaking agent.

I assume you are using a recent Fritzbox that is cabable of connecting to a VDSL vectoring line, right?

Regards,

Lars

Hello, 


Can somebody help me with and English hotline 02 please ,  the number I was given has a menu and pushing my German is not great at the moment .

Or even a decent contact email .

@gal77 best way to solve a problem is to ask a German speaking friend for assistance.

 

what is the Problem anyway? Most of them can be solved here at the forum.

@gal77 best way to solve a problem is to ask a German speaking friend for assistance.

 

what is the Problem anyway? Most of them can be solved here at the forum.

Our contract has rolled over, and we missed the cancellation date. Which is not too much of an issue, but we sent in the relevant documentation to make sure that the extension will expire in August 2020. The only issue, as we have not received a confirmation from O2 regarding this matter . 

@gal77 when did you cancel you dsl contract? Look at your last bill on page three. Can you see that you contract is canceled?

Hi,

I ordered a DSL contract on 11.01.2022 for my new apartment, but I so far got no news for the router delivery and installation.

Yesterday I got an email where it is written that: ‘’ In order to be able to continue processing your DSL order, we need the exact location of the termination point of line technology (APL). After consulting your local network operator, there are the following Designations: Front building or 1st HHs; back house. Without your feedback, however, we cannot carry out the order, so that the activation is then activated your O2 DSL connection will not be possible.’’

I have been to a DSL shop and they told me to call the hotline...I tried to call the hotline several time to say that it is in Keller Hinterhaus but after so much waiting and so much credit gone, I got no help.

I do not know what do now...it has been more than 15 days and so far I have no internet and neither news on when it will be installed.
Should I order it again? How long will it take to get me the connection?

I hope can someone help me with that.

 

Cheers,

Giulia

Hello @Giu_ly,

welcome to our o2 community :relaxed:

I'm sorry that there was a long wait on the hotline and I can understand your frustration. Unfortunately I don’t have your customer data and can’t just enter your information. Have you tried calling the customer service again meanwhile? We also offer support in English on 089 66 66 30 081. This ist the fastest way, but if you haven’t reached them, we can also contact you via private message. Please let us know if you still need assistance.

Best regards

Giulia

Hello @o2_Giulia,

thanks a lot for your answer. In the meantime I went to another O2 DSL shop and I got some help there.

It seems now that my order is finally going on and I have an appointment for the router installation for 11.02.2022. 

Thanks a lot again and I will contact you in case a need further assistance!

 

Cheers,
Giulia

Hi @Giu_ly ,

 

nice - thanks for your feedback! Yes, please feel free to contact us here again :hugging:

Have a nice evening!

Best regards,
Kurt

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