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Charges for unconsumed data

R
Neuling
Dear Sir/Madam,

For the last two months I have been charged for using mobile data with my one of my SIM. I am sure that I did not use any data since I am using a data disabled phone.

I believe it is done by mistake and I kindly request you to credit my bank account with the charges. If this is going to happen again then I will have to take action.

For safer side since last week I am using an old phone which is not data capable (Old Nokia).

Thanks and best regards,
RR

Lösung von o2_Jan

Hi @RR_FRA,

welcome to the o2 community; I can see that you have already contacted customer services in Nürnberg, they sent out a reply yesterday by post, it should arrive within the next days.
I'm afraid the information that you've been given is the same I could give you, but if you have any further questions, feel free to answer customer service directly.

Best regards,
Jan.
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    o2_Jan
    • o2_JanTeam
    • 3264 Antworten
    • Lösung
    • 25. Mai 2019
    Hi @RR_FRA,

    welcome to the o2 community; I can see that you have already contacted customer services in Nürnberg, they sent out a reply yesterday by post, it should arrive within the next days.
    I'm afraid the information that you've been given is the same I could give you, but if you have any further questions, feel free to answer customer service directly.

    Best regards,
    Jan.
    Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt

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