Skip to main content
Warum O2
Warenkorb
 Service
Dear Sir/Madam,



For the last two months I have been charged for using mobile data with my one of my SIM. I am sure that I did not use any data since I am using a data disabled phone.



I believe it is done by mistake and I kindly request you to credit my bank account with the charges. If this is going to happen again then I will have to take action.



For safer side since last week I am using an old phone which is not data capable (Old Nokia).



Thanks and best regards,

RR
Hi @RR_FRA,



welcome to the o2 community; I can see that you have already contacted customer services in Nürnberg, they sent out a reply yesterday by post, it should arrive within the next days.

I'm afraid the information that you've been given is the same I could give you, but if you have any further questions, feel free to answer customer service directly.



Best regards,

Jan.

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica