Skip to main content
Warum O2
Warenkorb
 Service
Ich bin von einem Staat in einen anderen gezogen und habe meinen O2-Vertrag mitgenommen. Der neue Mieter hat mich kontaktiert, weil er keinen neuen Vertrag bekommen kann, weil die Leitung noch in Gebrauch ist. Meine Telefonnummer hat sich geändert und auch meine Adresse, was ist los? Ich dachte, nach dem Umzug des Vertrages wäre die Verbindung frei.
I moved from one state to another and took my O2 contract with me. The new tenant has contacted me because he can not get a new contract because the line is still in use. My phone number has changed and so has my address, what is going on? I thought, after the move of the contract the connection would be free.
The line is in most cases "active"(Sync-signal)

Another tenant can´t use your line without your router and/or your credentials.
But the router moved already as I moved the apartment. It really does not make any sense.
Did you make a move (Umzug) over the O2 Web Portal? How did you get the new line at your new apartment?



I made the whole process online and got a confirmation. A technician came to install the internet to the new location. The internet is working in the new place. The phone number changed and I even registered the new number to access the portal. I really don't understand why the new tenant can not make a new contract.
The problem is not yours and is maybe a problem due to resale-contracts and regulation in Germany.

O2 can also not solve this issue. Possibly the order was not correct as "new DSL-contract".

It´s up to the new customer and the house owner to solve this problem.
Hello @Lizyaz,

I had a look into this. As far as I can see you moved early April.

We recieved the confrmation, that the line was activated at your new address and we also recieved the conformation, that the line at the old address has been deactivated.

So there is nothing blocked by us at the old address.

The landlord of the new tennant can provide a letter to the local provider that the former tennant (i.e. you) is no longer living there hence the line can be deactivated (what it already is, according to every infoamtion that we recieved).

Regards,

Lars
Thank you for your answer Lars. But if the line is already deactivated, I don't understand why my landlord has to send a confirmation that I am not living there. If you were able to check it already, any other colleague from you should be able to do it as well, or am I mistaken?
Hi @Lizyaz,

providing the confirmation is in my eyes the last solution if the local provider is still giving the information that the line is blocked by someone else.

Not every colleague in the DSL hotline has access to the same systems that we in our community have.

Regards,

Lars

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica