Cable to DSL ended up with chaos and No Internet

Now The line between APL and house is fixed but still no internet on DSL. I need a technician to check this. Kindly help at the earliest.

Moin,

the router gets a sync?

If the question is about DSL router then answer is No. 

@reacharts What router you exactly use?

I am using TPlink vr2100v. I am using the option called o2 vdsl uber Telekom with vlan id 7. 
 

i dont think the issue is with respect to router. 

@Joe Doe understood. Thanks for your help 

Hello @reacharts,

welcome to our o2 Community 😀

Unfortunately, I don't know much about your router and I only know many users here in the community who had problems with this router model. Do you happen to have the opportunity to test a different router on the connection?

If the DSL line in the house has been repaired by your landlord meanwhile, please contact our English hotline and report the outage so that the line can be checked again by a technician. You can reach the English hotline on 089-666630081 (Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays)

Best regards

Giulia

Hello @o2_Giulia, yes I understand that I can connect with English hotline number but I am with no Internet due to the long holiday from yesterday. What should be the next step? Can I get a resolution for the time period? 

@reacharts,

that is unfortunate, that the DSL line in your house is not working right now.

If you have a mobile plan you can create a hotspot, how to do this you can see in our instructions if you translate that page into english.

Best Regards,

Gerrit

Guys, this is insane. Then Why would I pay extra for home internet if I have mobile plan. And who is going to pay for the data used in mobile. This I didn’t expect from an organised customer care.  

@reacharts Did you have an o2 mobile contract? If yes, the hotline can you book a free 200GB data package as long your VDSL is not working.

Please close this thread as the reported issue is fixed. 

@reacharts How the problem was solved if I can ask?

I have another socket at home and fortunately it’s connected. When I tried with the credentials it’s working. 

Hi @reacharts, I'm very pleased that everything is working now.

Thank you for writing to us what the problem was. This will definitely help some users. 👍🏻

Kind regards, Ines.