Slow mobile internet on Gleisdreieck

Hello @olorium, welcome to our o2 community. 
I'm sorry that you're currently having such problems with your mobile phone contract, of course that shouldn't be the case.
Have you already checked your address for faults using our LiveCheck? If there is a known error, it is listed in LiveCheck, if not, you can create an error message yourself via LiveCheck, which will then be checked by our colleagues in the technical department. 

Kind Regards Matze 

Hello @olorium,

even if you haven't replied yet, I wanted to ask you again about the current status! Is everything working as usual again?

If we can still support you or if questions arise - please contact us again here 😊

Best regards
Daniela

Hey, thanks for checking in! I ended up leaving messages in live check almost every day and searching for a proper landline :) The internet speed is just enough for online meetings in the morning, but awful after 15:00 for whatever reason and it is very frustrating. 
I’m still curious what happened during Summer, because last year and until May this year, everything was great. Probably more new clients and increased load on a nearby cell tower…

Hello @olorium,

indeed it can affect internet via Homespot when our network is experiencing overload. 

If you like you could give us a street next to yours - just not your address for data security reasons - that we can have a look as well.

Do you have a 5G or LTE router?

Best Regards,

Gerrit

Hey, thanks! I would love if you can check :)

I have an LTE 4G+ router, you can check the area between Flottwellstr., Pohlstr. and Lützowstr.

Hello @olorium,

thank you very much, I could check the area and continued and could check your current contact address.

While our LTE 4G network is without reported disturbances and stable in you area, it is not sufficient to support LTE 4G via a Homespot/LTE router at your address. 

Best Regards,

Gerrit

Would you recommend 5G in my case? 5G routers are expensive, but if it will provide faster and reliable connection - I would consider it

@olorium Our 5G net at the area around the Flottwellstr is still restricted within buldings also for SIM cards in Smartphones, as our network map shows: 

Because of that our Homespot Tarife are neither for LTE nor 5G available for your address. When checking your contracts, a different address is filed, did you move yor address since beginning your Homespot contract?

Best Regards,

Gerrit

Thanks for the update! Yes, I moved a year ago, but connection was fine until last summer in the new apartment. I think we can clothe this thread then, thank you so much for trying to help

Hello, I tried to terminate my contract early, but it states that it will be active for 200 days, doesn’t look like  “early termination”. In the cancellation form I described that my address changed and therefore it is not woking for me anymore. Maybe you can help me with this? I’m not even using my homespot now and would like to avoid paying for 7 more months
 

Good morning ​@olorium,

It is correct that your cancellation was initially entered in due time for the end of your contract. Your special cancellation could not be taken into account so far, as the colleagues are missing a confirmation of registration from you. A corresponding letter is already on its way to you to request this. As soon as the confirmation is received, we will check whether the special cancellation can be approved.

You can send the registration confirmation to the following address:
Telefónica Germany GmbH & Co OHG
Kundenbetreuung
90345 Nürnberg

Best regards
Maren ⛄