why money deducted from my bank but i did not get my credit

Hello @o2_Tobias 

I have the same problem and just created : https://hilfe.o2online.de/search/activity/topics?userid=1152569

 

Hello, I did bank transfer and it’s completed but I did not get any credit in my o2 account, what should I do ?

What should I do now?

Edit by o2_Andrea: Beiträge zusammengeführt

Dear @arsalan mirbozorgi ,

welcome to our community. 🐿

Please do not post your request more than once here in the forum. We process each request individually and multiple posting unnecessarily prolongs the processing time for all customer requests. Please also have a look at our netiquette.

How did you transfer the money?

Please take a look at our article: Top up options for prepaid

Kind regards,

Andrea

Hello I got auto debit upon checking my o2 account it was not credited so I objected to my bank and receive my money back and some how my sim was blocked because I have 20 euro debt. it shows -20 even it never credited to my o2 account .  please help :(

Hey @Sakuna122,

welcome to the o2 Community :)

It’s your question about prepaid or postpaid?

Greetings,
Flo

Hi @o2_Flo Thank you for the responds. I am using prepaid. I have existing O2 Loop package it supposed to end next month but I had direct debit that did not credited to my O2 account then suddenly my sim was blocked due to negative balance. Its not the first time it happen that the direct debit did not credited to my 02 account. its very frustrating. pls help,

Hello @Sakuna122,

the direct debit was used for the prologation of your o2 My Prepaid L Package by 4 weeks. Due to the withdrawal you customer account now shows a deficit of EUR 19,96. Please top up this amounts again so that there are no further fees for reminders.

Best regards

Giulia

Hello @o2_Giulia Thank you for the respond, is it possible to deactivate my o2 Loop tariff ? I wanted to change it to Data pack L. Thank you in advance. 

Hey @Sakuna122 ,
if you are interested in changing your tariff, this Link will help you: 

o2 Prepaid - tariffs, packs and options | O₂ Community (o2online.de)
Tariff change

You can change your tariff online at Mein o2: Daten und Verträge, via o2 App, via text message, speed dial or voice menue. Each possibility will be explained here in detail.

Online via Mein o2 Portal

You can make a tariff change online via Mein o2 > Tarif & Packs > Tarifwechsel.

Via App Mein o2

You can download the app for free at Google Play Store, App Store and also at Windows Store. Choose the category Tarif & Optionen and follow the steps.

Via text message

Send a text message containing Tarif Loop to 5667.

Keep in mind: All optional packs which are not compatible with the new tariff options will be lost.

Follow the Link for more options.
Best, Matea