Very poor connection with Homespot

@berythium . I read your post with interest. In some situation customers do have problems  with the Homespot . So you’ve  come to the right place. Someone with more experience then me will come along to help you. In the mean time I will offer you some basic suggestions.

I've checked the website with your postcode at at Update at 13:36 The base station is in fault mode. (half-hourly update). Recently reported faults may not be displayed yet.

I know from my own personal experience there can be a great deal of time for the fault to be cleared. If its software problem they can fix the fault remotely . If Its hardware related they have to make repairs at the Cell Tower base station. My advice is check often  to see if the fault is cleared.

Also someone from  O2 perhaps to give you an update on when the fault will be fixed.

So I think your first problem is the Cell has a fault. 

 Also have O2 confirm your move to the new address is in the system.

Another thing to try is rebooting your router  the menu option.

Another thing to try is set  the tower section to LTE. instead of 3G/LTE auto selection.

Also try to make sure your router is in the best location in your apartment.  You can view in your router the single strength  . I have posted a guide to single strength. Click here 

 I have made a tutorial explaining how to make the changes. and where to see your single strength.

Tut

The link is here

Greetings

Colin

Hi all

I have exactly the same problem with my Data Spot Unlimited.

Since last week dropped from about ~100 mbit/s to ~20mbit/s and because of that I cannot have zoom calls with my coworkers. (13583 is my postcode). 

I had try to reset router, restore settings to default, change connection with LTE settings but nothing happed

I had contacted O2 support about it, but they said that this speed is proper one and they will not do anything about it! it is ridicules for me.

I guess that is some more global o2 problem, but they don’t want to admit it.

@szczebsbt Sorry to hear your issues with your data speed. Have you checked for any faults on the Tower ? Besides your post code your home address with give you the correct tower location Click here

Have you performed a HARD reset instead of the soft reset ? Just in case you haven't performed the hard rest by pressing in the tiny button at the rear of the router. The LED's will flash if the reset is happing.

I use a small hex key or Allen key, this works the best.

Have you looked into the router menu and looked at the single strength to find an improved location ?

LTE values can be found here

Hey @ukguy 

Thanks for reply.

So ID of tower where I’m connected is 6044161 ( and it is not the closest one, according to map that you provided is 5836289).

So far I have done just soft reset, but now I also done with hard one - no effect.

About signal strength -  numbers are excellent or good according to your table (screenshot below)

Honestly I don’t have any idea if there is something more that I could do from my side to resolve the problem.

ukguy schrieb:

szczebsbt schrieb:

Hey @ukguy 

 

Thanks for reply.

So ID of tower where I’m connected is 6044161 ( and it is not the closest one, according to map that you provided is 5836289).

So far I have done just soft reset, but now I also done with hard one - no effect.

About signal strength -  numbers are excellent or good according to your table (screenshot below)

 

Honestly I don’t have any idea if there is something more that I could do from my side to resolve the problem.

I no expert but I can see from your screen shot your *RSRQ value Is very poor.

This value is important because one can see a perfect single strength but the quality of the single can be poor. In my experience with the Homespot  its very picky when is comes to the single quality. Of course it may not be the cause of your issues but it is something you could mention to O2 customer support.

The Ideal RSRQ should be ( In theory at least ) be between -3dB and -5dB *RSRQ

 

*reference signal of reception quality) is the measure of signal quality.

The value is measured by the user and sent to the network.

 

 Also I wonder why your Homespot is not selecting the closest tower?

 Have you tired in the router settings Network Configuration- Preferred Network select LTE only ( just as a test )

That is a good. And yes I had try to use just LTE mode, but not much difference in effect, also I moved it around my apartment, but numbers from screenshot are the best what I can achieve right now.

I hope that maybe someone from o2 support could also pick up topic.

Hi all,
 

Thanks for your help @ukguy. I have checked from the link that you have sent that the station my router connected to is indeed one of the closest stations, which looks fine. I have checked from the o2 live website that the base station is still not working. I have switched the router setting to select LTE only, and get the following statistics (when I manage to connect to the internet):

I think I have the same problem that the RSRQ is too low. I have tried to put the router at multiple locations, but the performance stays similar. The connection is still not stable.

@szczebsbt sorry to hear that you have similar problems. I agree with you that the staff from o2 support should pick up the topic real soon.

berythium schrieb:

Hi all,
 

Thanks for your help @ukguy. I have checked from the link that you have sent that the station my router connected to is indeed one of the closest stations, which looks fine. I have checked from the o2 live website that the base station is still not working. I have switched the router setting to select LTE only, and get the following statistics (when I manage to connect to the internet):

I think I have the same problem that the RSRQ is too low. I have tried to put the router at multiple locations, but the performance stays similar. The connection is still not stable.

@szczebsbt sorry to hear that you have similar problems. I agree with you that the staff from o2 support should pick up the topic real soon.

@berythium  The numbers are pretty bad I would advice changing you setting back to what they where. Sorry I can’t be of more help. I’m sure the O2 staff will pick up on your post in the next days.

All the best

Hi @berythium, 

thanks for joining us here in our English Community. 

We already changed your homespot-usage-address on 23rd February 2021, and the new address should normally have also good LTE-connection. 

Good that you already contacted our technicians. On 15th March you received a text-message by SMS that everything is fine again. But I just had a look to the network-connectivity that you find online and I see that the problem with 4G continues to exist. 

Can you confirm that?

Therefore, I would like to ask you for some more patience. I know that it is not easy for you, but we first of all need to wait for our technicians to solve the issue. 

Loving greetings,

Tobias

Hi @szczebsbt, 

welcome to our English Community. 

I regret that you are not happy with the homespot-connection. 

As I see, you already contacted our technicians, that is very good.   

But our technical department did not found any disturbances at your contact-address. 

Maybe our expert @Tom_ still has some ideas?

Loving greetings,

Tobias