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i accidentally cancelled my data plans

M
Neuling

Hi accidentally selected my data plan to end now instead of selecting it to end when the plan ends.i had 2 plans and both ended simultaneously and I don't have data now. Can this plans be reimbursed, please?

Lösung von o2_Tobias

Hi @Mannoppilly, 

 

thanks for your patience.

 

Do I understand you correctly that you would like to activate the plan “o2 my Prepaid Data Pack S” again? 

 

I have now activated “o2 my Prepaid Data Pack S” for free for you now.

 

Is this a deal?

 

Loving greetings,

Tobias

 

 

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    8 Antworten

    M
    Neuling
    • Mannoppilly
    • Autor
    • Neuling
    • 3 Antworten
    • 5. Februar 2021

    @o2_Tobias please get back to me at your earliest convenience

    M
    Neuling
    • Mannoppilly
    • Autor
    • Neuling
    • 3 Antworten
    • 8. Februar 2021

    @o2_Jan 

     

    My plan (2 plans) ended when I tried to deactivate my recurring plan.. please help me with this.

    o2_Ines
    • o2_InesModeratorin
    • Moderatorin
    • 5586 Antworten
    • 16. Februar 2021

    Hello @Mannoppilly, welcome at our community.

    Am I correct that you use prepaid? If you deactivated a plan by mistake you can just book it again.

    Please let me know, if this works for you.

    Kind regards, Ines.

    M
    Neuling
    • Mannoppilly
    • Autor
    • Neuling
    • 3 Antworten
    • 16. Februar 2021

    @o2_Ines  yes i use prepaid.

    The plan was active till the end of the month and when I cancelled both the plans I lost money that I paid. Can u please reimburse the data balance I had till the end of the month.

     

    o2_Tobias
    • o2_TobiasModerator
    • 11690 Antworten
    • Lösung
    • 25. Februar 2021

    Hi @Mannoppilly, 

     

    thanks for your patience.

     

    Do I understand you correctly that you would like to activate the plan “o2 my Prepaid Data Pack S” again? 

     

    I have now activated “o2 my Prepaid Data Pack S” for free for you now.

     

    Is this a deal?

     

    Loving greetings,

    Tobias

     

     

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    M
    Neuling
    • Mav's
    • Neuling
    • 2 Antworten
    • 26. Februar 2023

    Hello, i Had the Same Problem i accidentally cancel O2 my Prepaid L in february 25  and i want to activate it again. Please Help me regarding this Matter. 

    M
    Neuling
    • Mav's
    • Neuling
    • 2 Antworten
    • 26. Februar 2023

    Hallo O2_Tobias can you please Help me i accidentally cancel my Prepaid L in february 25 and i haven't use it... What can i do? I Hope for your immediate Response... Thanks in advance...

    o2_Matea
    • o2_MateaTeam
    • Team
    • 2214 Antworten
    • 28. Februar 2023

    Hey @Mav's ,
    we are happy to help🙂
    o2_Tobi just reactivated the O2 my Prepaid L for you. (I’m allowed to brig the good news)
    (Also for free because it has already been paid for)
    Please confirm the text massege, which you are going to receive concerning that matter.
    Have a nice day and  kind regards, Matea

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