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Unable to view my other devices contract in my O2 app


Hello

I am unable to view my other devices contract details in my o2 app. I can view the iPad details but not my AirPods and pencil information. Kindly help. 
Thanks

Edit o2_Antje: Moved from My Handy to English Commununity / 20.05.2024 

8 Antworten

Bumer
Lehrling
  • 20865 Antworten
  • 20. Mai 2024

register the contract numbers of the other devices.

Registration MyHandy


  • Autor
  • Neuling
  • 3 Antworten
  • 20. Mai 2024
Bumer schrieb:

register the contract numbers of the other devices.

Registration MyHandy

Yes I did but i am unable to find the contract number for my airpods. I never recieved the document with the contract number mentioned for my airpods. Could u pls help me with that.

and also i would like to merge my apple pencil contract with my profile where ipad details are visible.

Thanks


Bumer
Lehrling
  • 20865 Antworten
  • 20. Mai 2024

contact customer service tomorrow.


MyHandy contracts cannot be merged. A separate login is required.


  • Autor
  • Neuling
  • 3 Antworten
  • 20. Mai 2024
Bumer schrieb:

contact customer service tomorrow.


MyHandy contracts cannot be merged. A separate login is required.

Could you help me with Airpods vertrags nummer at least?


Bumer
Lehrling
  • 20865 Antworten
  • 20. Mai 2024

This is what the hotline will tell you when you call it.


  • Autor
  • Neuling
  • 3 Antworten
  • 20. Mai 2024
Bumer schrieb:

This is what the hotline will tell you when you call it.

Alright i will do that thanks

 


Bumer
Lehrling
  • 20865 Antworten
  • 20. Mai 2024

get back in touch if there are any problems.


o2_Cora
  • 1772 Antworten
  • 24. Mai 2024

Hello @sads19

great that Bumer has already supported you 🤗 

Have you contacted our customer service in the meantime? Were you able to find out the contract number there?🙂

Best regards 
Cora


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