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Wechselbonus - Englisch

C
Neuling

Hi @o2_Matze ,

I have the same problem. I successfully transferred my number to O2. It has been 3 months but I still haven’t started to get the 5 euro bonus. What should I do?

Lösung von o2_Micha

@Conquistador thanks for your last post. 
I checked your data and can confirm that the Berechtigung option is allready available. I activate the discount for you so that you shoud receive a confirmation within the next 24h. 
If there is anything else we can do for you, please inform us. You´re welcome.  😍

kindly regards
Michael

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    7 Antworten

    o2_Micha
    • o2_MichaModerator
    • Moderator
    • 9874 Antworten
    • 12. April 2023

    @Conquistador ,
    hi and welcome in our community. 
    I opened a new thread for you and your request regarding the Wechselbonus. 
    Where and when have you ordered your contract and which tarif plan have you choosen? 
    In your contract confirmation, were there a passus regarding the wechselbonus? If this one was missing, then the reseller sold you a contrag without this benefit and you should asked the reseller directly. 

    kindly regards
    Michael

    #bleibgesund
    inSided SuperAdmin
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    Vilureef
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    • Vilureef
    • 50002 Antworten
    • 12. April 2023

    Hi @Conquistador,

    Do you have this entry in your welcome to o2 email?

    Best regards

    -
    C
    Neuling
    • Conquistador
    • Autor
    • Neuling
    • 4 Antworten
    • 12. April 2023

    Yes, I have. As I understand, I should be able to get bonus, but my German is not so good. I transported my number from lidl connect in the first week of O2 Vertrag.

    o2_Micha
    • o2_MichaModerator
    • Moderator
    • 9874 Antworten
    • Lösung
    • 12. April 2023

    @Conquistador thanks for your last post. 
    I checked your data and can confirm that the Berechtigung option is allready available. I activate the discount for you so that you shoud receive a confirmation within the next 24h. 
    If there is anything else we can do for you, please inform us. You´re welcome.  😍

    kindly regards
    Michael

    #bleibgesund
    C
    Einer Person gefällt das
    • C
      Conquistador
    o2_Micha
    • o2_MichaModerator
    • Moderator
    • 9874 Antworten
    • 17. April 2023

    @Conquistador 
    i just want to ask if everything is fine now or if you need any further assistance?`
    If everything is fine, please do not forget to mark your thread as solved. 

    kindly regards
    Michael

    #bleibgesund
    C
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    • C
      Conquistador
    C
    Neuling
    • Conquistador
    • Autor
    • Neuling
    • 4 Antworten
    • 18. April 2023

    Oh I forgot to write, I’m sorry. Thank you very much for your quick response and for solving my problem. I got an e-mail from O2 saying that I am going to get this discount. Now I am waiting for my next invoice :) (How can I mark as resolved?)

    o2_Micha
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    o2_Micha
    • o2_MichaModerator
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    • 9874 Antworten
    • 18. April 2023

    @Conquistador that sounds good, thank you for your answer. I convert your thread to a quation. Now you should find a best answer button “als Lösung markieren” in the bottom left corner in every post. 😊

    best regards
    Michael

    #bleibgesund

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