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termination of the contract due to moving to another country

  • 22. Oktober 2021
  • 1 Antwort
  • 28 Aufrufe

Hello
    It has been more than a month since I requested the termination of my contract
I contacted customer service to cancel my existing contract.
it tells me that it is done the contract is terminated and in the portal of my O2 it displays terminated contract.
I thought the chip  was off, . but they send me the invoice for the month of October. while i haven't money pad to pay and am not in Allemagne .
in fact i have to terminate the contract as soon as possible because i am a refugee and i have already left Allemagne for a month ago .
please i have to terminate the contract urgently and deactivate the chip  .
contrat numéro xxxxxxxxxxxxxx
please help me to solve this problem 

 

(Customer Data removed, o2 Michi)

Lösung von o2_Michi

Hello @foufa :relaxed:

 

please don’t start new posts, a moderator will into your issue within the next days. I’ve removed your customer data because this is a public forum.

 

Best regards,

Michi

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1 Antwort

o2_Michi
  • Moderator
  • 19550 Antworten
  • Lösung
  • 22. Oktober 2021

Hello @foufa :relaxed:

 

please don’t start new posts, a moderator will into your issue within the next days. I’ve removed your customer data because this is a public forum.

 

Best regards,

Michi