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Mobile phone contract does not appear in my O2 account

dordzbor
Neuling

Hi,

 

Last week I ordered a phone with sim (so new contract for O2 Free M tarrif)  and received everything yesterday. 
My question is why isn't this new contract appearing in my O2 account (I see only the DSL contract)? I order the phone online from on O2 website while being logged in into my account. 

Is there something that I should be doing to be able to see both DSL and Mobile in the O2 account? Or if they are separate how do I access the Mobile contract?

Happy to give extra information if needed.

Thank you!

 

Lösung von o2_Tobias

Hi @dordzbor, 

 

thanks for your details under @o2_Support. 

 

As you already found out, your DSL-contract and your mobile phone-contract are listed under 2 different accounts. 

 

As you wish that your 2 contracts should be under the same account, I just corrected that free of charge for you. The change will take up to 24 hours. 

 

Additionally, you will receive a combination-benefit of 5€ so that altogether you will have a discount of 22,50 €. 

 

I hope you are happy with this solution. 

 

Loving greetings,

Tobias

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    4 Antworten

    o2_Tobias
    • o2_TobiasModerator
    • 11690 Antworten
    • 3. September 2020

    Hi @dordzbor, 

     

    welcome back again to our English community. 

     

    Good that you contact us here concerning your mobile phone contract. I confirm that your mobile phone contract is not appearing under the account of your DSL-contract. 

     

    In order to simplify my search, I just have sent you a private message via @o2_Support in order to get some more details. Please reply there to my request. 

     

    Thanks a lot. 

     

    Loving greetings,

    Tobias

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    o2_Tobias
    • o2_TobiasModerator
    • 11690 Antworten
    • Lösung
    • 7. September 2020

    Hi @dordzbor, 

     

    thanks for your details under @o2_Support. 

     

    As you already found out, your DSL-contract and your mobile phone-contract are listed under 2 different accounts. 

     

    As you wish that your 2 contracts should be under the same account, I just corrected that free of charge for you. The change will take up to 24 hours. 

     

    Additionally, you will receive a combination-benefit of 5€ so that altogether you will have a discount of 22,50 €. 

     

    I hope you are happy with this solution. 

     

    Loving greetings,

    Tobias

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    dordzbor
    Einer Person gefällt das
    • dordzbor
      dordzbor
    dordzbor
    Neuling
    • dordzbor
    • Autor
    • Neuling
    • 7 Antworten
    • 7. September 2020

    Thank you Tobias.
    Yes, having the 2 contracts under 1 account is perfect!

    o2_Tobias
    Einer Person gefällt das
    • o2_Tobias
      o2_Tobias
    o2_Tobias
    • o2_TobiasModerator
    • 11690 Antworten
    • 10. September 2020

    Hi @dordzbor, 

     

    I just wanted to inform you that you now have your 2 contracts under the same account number. The combination-benefit was activated for you as well. You received a confirmation yesterday by e-mail. 

     

    I am happy that I could help you. 

     

    If you have any further questions, just feel free to contact our English community again. 

     

    Loving greetings,

    Tobias

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

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