Hello and welcome to our community @am2 ,

great that you found your way to us and please excuse the late feedback.

Were you able to activate your prepaid card in the meantime? An IBAN is not necessary for this. 

blessings Jennifer

Hi, 

Thank you for your reply. 

I'm still having the same issue. 

Hello @am2, 
what kind of card have you bought? 
Is it a new prepaid card, or is it a card to top up your current account? 

kindly regards
Michael

Its a new prepaid card.

I’m still facing the same issue

I bought the O2 my Prepaid S (3.5 GB).

While activating the card, in the data options whenever I choose O2 my Prepaid S (3.5 GB) I get the error mentioned (“Es ist ein Fehler aufgetreten.”) and also the IBAN option appears (which I do not want to enter now). 

However, when I choose the O2 prepaid 9ct, the personal details are being accepted without the IBAN. As I have already paid 9.99 euros for the O2 my Prepaid S (3.5 GB) card pack, I want to know whether the card will have the 9.99 I paid for if I choose another data option while activating (i.e O2 prepaid 9ct or O2 Prepaid S 6 GB) or will I have to separately top up for it?

Thanks!

P.S This question thread accidentally got marked Lösung however I am still facing the issue.

Hi @am2, as I can see, everything has worked out with the registration and charging. If you have any questions, we're happy to help.

Kind regards, Ines.