Today I spent almost a whole day trying to cancel my contract. Several days before I have already called and asked for a cancellation. And I am told that my contract has been cancelled. By that time I did not know I have to pay for another year before I am “officially” done with O2. I won`t blame anyone because it was on contract that this contract will last for 2 years from 2019 to 2021.
Since I have realized I am obliged to pay another year, I called again to see if I can pay less. A female staff suggested me that I can switch from 25 Euro/month to 15 Euro/month contract and I thought it is nice that she thinks for me. So I said yes I would like to shift. But when I checked “Mein O2” and I found that my contract is extended from 2021 to 2022, honestly, I feel I am deceived. My German is not good but I am pretty sure that I did not hear anything about 2022 or extension.
Yes O2 can bring any kind of laws saying they are not obliged to inform me of the extension, but letting a customer who does not even want to be with O2 for 1 more year to pay another 2 years, does this make sense?
Lösung von bs0
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