Hallo,Ich verließ Deutschland und schickte das Rücktrittsschreiben, das restliche Geld (120 Euro) und die Kontoauflösungsbescheinigung per Post an O2. Nun möchte ich nach dem Verarbeitungsfortschritt fragen. Aufgrund von Einschränkungen des Landes / regionalen Netzwerks ist es für mich schwierig, mich auf der O2-Website anzumelden oder einen Anruf zu tätigen. Daher hoffe ich, dass O2 mir eine definitive Antwort auf die Vertragsbeendigung geben kann. Wenn O2 mir keine eindeutige Antwort geben kann, bedauere ich, dass ich mein Bestes gegeben habe, um den Vertrag zu kündigen.Vielen Dank Edit by o2_Andrea: verschoben von o2 Mobilfunk: Vertrag & Tarife zu English o2 Community Mobile

Vertragsbeendigung | O₂ Community

Sending cash by post is a negligent thing to do unless you send it by and it via a suitable delivery service and the cash contents are insured. Did you consider that the money could have been lost or stolen at any stage in the delivery process? Not necessarily even within Germany?(??????????????????????????????)

I am not talking about Germany, i am talking about O2!!!! Why do you want to change my idea? What is your purpose? Arouse the dissatisfaction of innocent people?

V

@vierstellige persönliche Kunde you are able to move from Germany to China, but you’re not able to finish your contract in the correct way?

I do not want to talk about the terrible experience again, please finish my contract as soon as possible. Can this company do this????? Why is it so hard? It lasts for more than one month, please check the date of my mail to O2 company.

Benutzerebene 7

+7

bs0
Profi
38820 Antworten
vor 3 Jahren
27 October 2020

Sending cash by post is a negligent thing to do unless you send it by and it via a suitable delivery service and the cash contents are insured. Did you consider that the money could have been lost or stolen at any stage in the delivery process? Not necessarily even within Germany?(??????????????????????????????)

I am not talking about Germany, i am talking about O2!!!! Why do you want to change my idea? What is your purpose? Arouse the dissatisfaction of innocent people?

My "purpose" is simply to make you aware that you are blaming a company for something they may not even be responsible for!(!!!)

V

Sending cash by post is a negligent thing to do unless you send it by and it via a suitable delivery service and the cash contents are insured. Did you consider that the money could have been lost or stolen at any stage in the delivery process? Not necessarily even within Germany?(??????????????????????????????)

I am not talking about Germany, i am talking about O2!!!! Why do you want to change my idea? What is your purpose? Arouse the dissatisfaction of innocent people?

My "purpose" is simply to make you aware that you are blaming a company for something they may not even be responsible for!(!!!)

Haha！！！！

V

Sending cash by post is a negligent thing to do unless you send it by and it via a suitable delivery service and the cash contents are insured. Did you consider that the money could have been lost or stolen at any stage in the delivery process? Not necessarily even within Germany?(??????????????????????????????)

I am not talking about Germany, i am talking about O2!!!! Why do you want to change my idea? What is your purpose? Arouse the dissatisfaction of innocent people?

My "purpose" is simply to make you aware that you are blaming a company for something they may not even be responsible for!(!!!)

Please finish this contract as soon as possible, is this their duty?

Benutzerebene 7

+7

bs0
Profi
38820 Antworten
vor 3 Jahren
27 October 2020

An o2 employee has already told you that the contract has ended. Now you just need to pay the outstanding amount.

V

An o2 employee has already told you that the contract has ended. Now you just need to pay the outstanding amount.

I paid, but i have to check. i do not have trust in this company now.

Benutzerebene 7

+4

Denner
Legende
22062 Antworten
vor 3 Jahren
27 October 2020

@vierstellige persönliche Kunde you are able to move from Germany to China, but you’re not able to finish your contract in the correct way?

I do not want to talk about the terrible experience again

But you should. You’ve done it all wrong and instead of learning from your mistakes you harassing o2 and the other people here.

V

@vierstellige persönliche Kunde you are able to move from Germany to China, but you’re not able to finish your contract in the correct way?

I do not want to talk about the terrible experience again

But you should. You’ve done it all wrong and instead of learning from your mistakes you harassing o2 and the other people here.

what？ are you joking？ Somebody stole my money, and is it my fault? There is really a problem with your evaluation criteria. If you received my mail, there is money inside. Otherwise, if other people didi it, he would destroy the letter together. But you receiced the letter without the money. It is a joke.

V

@vierstellige persönliche Kunde you are able to move from Germany to China, but you’re not able to finish your contract in the correct way?

I do not want to talk about the terrible experience again

But you should. You’ve done it all wrong and instead of learning from your mistakes you harassing o2 and the other people here.

I have my right to express my views, are you a dictator? Why not let me express my opinion? If you don't like it, you can skip this post.

V

@vierstellige persönliche Kunde you are able to move from Germany to China, but you’re not able to finish your contract in the correct way?

I do not want to talk about the terrible experience again

But you should. You’ve done it all wrong and instead of learning from your mistakes you harassing o2 and the other people here.

I have never forced anyone to read my post, anyone who browses the post clicks in voluntarily.

V

@vierstellige persönliche Kunde you are able to move from Germany to China, but you’re not able to finish your contract in the correct way?

I do not want to talk about the terrible experience again

But you should. You’ve done it all wrong and instead of learning from your mistakes you harassing o2 and the other people here.

If you think this is harassment, please show evidence, otherwise you are slanderous. I have said it many times, I just want to solve this terrible problem as soon as possible. If O2 Company tells me now that the contract has ended, I will not browse this post full of bad experiences again.

Benutzerebene 7

o2_Andrea
Team
26467 Antworten
vor 3 Jahren
27 October 2020
Lösung

Dear @vierstellige persönliche Kunde ,

please moderate your tone a little. I do understand that you are upset, but neither we forum staff nor the customers who try to help here can be held responsible for the loss of money on its mailing route. It was a very long way and nobody can say where it got lost. Sending cash in a letter is always a very unsafe way, because many hands can get involved. :disappointed:
Please also note that you post some comments here at times when none of us are here, as it is the middle of the night in Germany. We are also a customer forum and not a one to one chat. It can always take a few days before we moderators get in touch with you, as we have a very large crowd in the forum again. We are constantly working our way from the oldest answers to the newest ones. Frequent replies in a post will cause them to slip out of our reach again, so it will take longer to get there. :confused:
The money transfer you posted is from yesterday's date. It always takes a few days until it is posted in our systems. At the moment the position is still open, but the IBAN is correct and if the customer number or the phone number is correct, the money will be credited to us quickly.
The contract itself was already deactivated on 01.10.2020.

Thank you for your understanding,
Andrea

V

Dear @vierstellige persönliche Kunde ,

please moderate your tone a little. I do understand that you are upset, but neither we forum staff nor the customers who try to help here can be held responsible for the loss of money on its mailing route. It was a very long way and nobody can say where it got lost. Sending cash in a letter is always a very unsafe way, because many hands can get involved. :disappointed:
Please also note that you post some comments here at times when none of us are here, as it is the middle of the night in Germany. We are also a customer forum and not a one to one chat. It can always take a few days before we moderators get in touch with you, as we have a very large crowd in the forum again. We are constantly working our way from the oldest answers to the newest ones. Frequent replies in a post will cause them to slip out of our reach again, so it will take longer to get there. :confused:
The money transfer you posted is from yesterday's date. It always takes a few days until it is posted in our systems. At the moment the position is still open, but the IBAN is correct and if the customer number or the phone number is correct, the money will be credited to us quickly.
The contract itself was already deactivated on 01.10.2020.

Thank you for your understanding,
Andrea

OK, if the contract is cancelled, i will never post anything.

V

Dear @vierstellige persönliche Kunde ,

please moderate your tone a little. I do understand that you are upset, but neither we forum staff nor the customers who try to help here can be held responsible for the loss of money on its mailing route. It was a very long way and nobody can say where it got lost. Sending cash in a letter is always a very unsafe way, because many hands can get involved. :disappointed:
Please also note that you post some comments here at times when none of us are here, as it is the middle of the night in Germany. We are also a customer forum and not a one to one chat. It can always take a few days before we moderators get in touch with you, as we have a very large crowd in the forum again. We are constantly working our way from the oldest answers to the newest ones. Frequent replies in a post will cause them to slip out of our reach again, so it will take longer to get there. :confused:
The money transfer you posted is from yesterday's date. It always takes a few days until it is posted in our systems. At the moment the position is still open, but the IBAN is correct and if the customer number or the phone number is correct, the money will be credited to us quickly.
The contract itself was already deactivated on 01.10.2020.

Thank you for your understanding,
Andrea

What is the progress now？

Benutzerebene 7

o2_Andrea
Team
26467 Antworten
vor 3 Jahren
2 November 2020

Dear @vierstellige persönliche Kunde ,

we received your payment on October 28th. Your account is balanced now.

Kind regrads,

Andrea

V

Dear @vierstellige persönliche Kunde ,

we received your payment on October 28th. Your account is balanced now.

Kind regrads,

Andrea

I received an email from your company.

“

Lieber o2 Kunde,

Ihre aktuelle Rechnung liegt ab sofort in Ihrem persönlichen Servicebereich Mein o2 für Sie bereit.

Zum Abrufen der Rechnung loggen Sie sich einfach mit Ihrer Rufnummer/Ihrem Benutzernamen und Ihrem Kennwort ein.

Der zu zahlende Betrag wird am 13.11.2020 von dem Konto IBAN DEXX XXXX XXXX XXXX XX63 31 eingezogen.
Bitte leiten Sie diese Information an den Kontoinhaber weiter.

Nähere Informationen zu Ihrer Abschlussrechnung entnehmen Sie der ersten Seite Ihrer Rechnung unter "Allgemeine Informationen zu Ihrer Abschlussrechnung".

Alle Preise sind inkl. Mehrwertsteuer angegeben. Aufgrund der gesetzlichen Mehrwertsteuersenkung werden die Rechnungsbeträge im Zeitraum der Rechnungsstellung bis zum 31.12.2020 entsprechend reduziert. Die Mehrwertsteuersenkung geben wir komplett an Sie weiter. Der entsprechende Rabatt wird Ihnen auf der Rechnung unter „Rabatt zur Weitergabe der MwSt.-Senkung“ ausgewiesen. Weitere Informationen finden Sie hier.

”

I paid and you confirmed, but you are still asking money from me? I have paid 270 euros, but the contract never ends. I am quite angry now. Is the contract going on or not ? What is wrong with you????Please give me a certain answer. Why are you still asking money from me???? What is wrong with this compnay???? Is there any person responsible for customers? ??? If you dare to deduct money in any way, I swear I will sue to the end. Really the worst company I have ever seen, the worst.

V

Dear @vierstellige persönliche Kunde ,

we received your payment on October 28th. Your account is balanced now.

Kind regrads,

Andrea

I received an email from your company.

“

Lieber o2 Kunde,

Ihre aktuelle Rechnung liegt ab sofort in Ihrem persönlichen Servicebereich Mein o2 für Sie bereit.

Zum Abrufen der Rechnung loggen Sie sich einfach mit Ihrer Rufnummer/Ihrem Benutzernamen und Ihrem Kennwort ein.

Der zu zahlende Betrag wird am 13.11.2020 von dem Konto IBAN DEXX XXXX XXXX XXXX XX63 31 eingezogen.
Bitte leiten Sie diese Information an den Kontoinhaber weiter.

Nähere Informationen zu Ihrer Abschlussrechnung entnehmen Sie der ersten Seite Ihrer Rechnung unter "Allgemeine Informationen zu Ihrer Abschlussrechnung".

Alle Preise sind inkl. Mehrwertsteuer angegeben. Aufgrund der gesetzlichen Mehrwertsteuersenkung werden die Rechnungsbeträge im Zeitraum der Rechnungsstellung bis zum 31.12.2020 entsprechend reduziert. Die Mehrwertsteuersenkung geben wir komplett an Sie weiter. Der entsprechende Rabatt wird Ihnen auf der Rechnung unter „Rabatt zur Weitergabe der MwSt.-Senkung“ ausgewiesen. Weitere Informationen finden Sie hier.

”

I paid and you confirmed, but you are still asking money from me? I have paid 270 euros, but the contract never ends. I am quite angry now. Is the contract going on or not ? What is wrong with you????Please give me a certain answer. Why are you still asking money from me???? What is wrong with this compnay???? Is there any person responsible for customers? ??? If you dare to deduct money in any way, I swear I will sue to the end. Really the worst company I have ever seen, the worst.

I have paid far more than the contract amount, is this company cheating money? Really irritating, garbage company

V

Dear @vierstellige persönliche Kunde ,

we received your payment on October 28th. Your account is balanced now.

Kind regrads,

Andrea

Reply to me as soon as possible, don’t waste my time, if the contract has been terminated, stop sending me damn emails and ask the money.

V

Really disgusting， really！！！！！！！！！！！！！！！！

o2_Kurt
Moderator
17979 Antworten
vor 3 Jahren
7 November 2020

Hi @vierstellige persönliche Kunde ,

we have a netiquette and I ask you to follow that.

I get that you´re angry, but that way - we´ll get nowhere.

The bill and your contract:

We are charging 5,20 € for 2 things:

- The charge-back of the last transaction (4 €)

- The costs for the reminder of the oustanding bill (1,20 €)

Your contract is already cancelled, so I´ll request a refund of those charges. This should change the balance just in time before we try to deduct again.

If you have further questions, please let us know - we´ll try to answer them as soon as we can.

If you receive another bill, just let us also know. Charges like these are being accounted for when the month is over. We don´t see those in advance, we can only guess until the bill is written and ready. If the refund won´t make it in time, we´ll have another bill with, again, 4 € on it. We´ll also take care of that, just let us know if you´ll get another bill notification.

Viele Grüße,

Kurt

V

Hi @vierstellige persönliche Kunde ,

we have a netiquette and I ask you to follow that.

I get that you´re angry, but that way - we´ll get nowhere.

The bill and your contract:

We are charging 5,20 € for 2 things:

- The charge-back of the last transaction (4 €)

- The costs for the reminder of the oustanding bill (1,20 €)

Your contract is already cancelled, so I´ll request a refund of those charges. This should change the balance just in time before we try to deduct again.

If you have further questions, please let us know - we´ll try to answer them as soon as we can.

If you receive another bill, just let us also know. Charges like these are being accounted for when the month is over. We don´t see those in advance, we can only guess until the bill is written and ready. If the refund won´t make it in time, we´ll have another bill with, again, 4 € on it. We´ll also take care of that, just let us know if you´ll get another bill notification.

Viele Grüße,

Kurt

Just tell me how to do it, don't waste my time. I don’t know why the contracts of other companies can be resolved within a week, but your company has been delayed for so long. I don't know why it rose from 120 euros in September to 150 euros in October. The problem has not been solved yet.

I will be kind at the beginning of the conversation, but I find that you are not worthy of me to communicate in a kind way.

I don’t want to type by myself now. I use a translator completely. If you don’t understand it, understand it by yourself.

V

Hi @vierstellige persönliche Kunde ,

we have a netiquette and I ask you to follow that.

I get that you´re angry, but that way - we´ll get nowhere.

The bill and your contract:

We are charging 5,20 € for 2 things:

- The charge-back of the last transaction (4 €)

- The costs for the reminder of the oustanding bill (1,20 €)

Your contract is already cancelled, so I´ll request a refund of those charges. This should change the balance just in time before we try to deduct again.

If you have further questions, please let us know - we´ll try to answer them as soon as we can.

If you receive another bill, just let us also know. Charges like these are being accounted for when the month is over. We don´t see those in advance, we can only guess until the bill is written and ready. If the refund won´t make it in time, we´ll have another bill with, again, 4 € on it. We´ll also take care of that, just let us know if you´ll get another bill notification.

Viele Grüße,

Kurt

In total, my contract needs 160 euros to expire, but I have paid 270 euros and have not terminated the contract, and I have asked me to pay. I don’t know what your company’s attitude and ability are. Don’t tell me that you don’t know there are additional costs. Am I the first customer to terminate the contract? Thank you for trade barriers, otherwise this kind of company would have already closed down

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