Sending cash by post is a negligent thing to do unless you send it by and it via a suitable delivery service and the cash contents are insured. Did you consider that the money could have been lost or stolen at any stage in the delivery process? Not necessarily even within Germany?(??????????????????????????????)

@vierstellige persönliche Kunde you are able to move from Germany to China, but you’re not able to finish your contract in the correct way? 
 

I am not talking about Germany, i am talking about O2!!!! Why do you want to change my idea? What is your purpose? Arouse the dissatisfaction of innocent people?

My "purpose" is simply to make you aware that you are blaming a company for something they may not even be responsible for!(!!!)

My "purpose" is simply to make you aware that you are blaming a company for something they may not even be responsible for!(!!!)

An o2 employee has already told you that the contract has ended. Now you just need to pay the outstanding amount.

I do not want to talk about the terrible experience again

But you should. You’ve done it all wrong and instead of learning from your mistakes you harassing o2 and the other people here. 

But you should. You’ve done it all wrong and instead of learning from your mistakes you harassing o2 and the other people here. 

But you should. You’ve done it all wrong and instead of learning from your mistakes you harassing o2 and the other people here. 

But you should. You’ve done it all wrong and instead of learning from your mistakes you harassing o2 and the other people here. 

Dear @vierstellige persönliche Kunde ,

please moderate your tone a little. I do understand that you are upset, but neither we forum staff nor the customers who try to help here can be held responsible for the loss of money on its mailing route. It was a very long way and nobody can say where it got lost. Sending cash in a letter is always a very unsafe way, because many hands can get involved.
Please also note that you post some comments here at times when none of us are here, as it is the middle of the night in Germany. We are also a customer forum and not a one to one chat. It can always take a few days before we moderators get in touch with you, as we have a very large crowd in the forum again. We are constantly working our way from the oldest answers to the newest ones. Frequent replies in a post will cause them to slip out of our reach again, so it will take longer to get there.
The money transfer you posted is from yesterday's date. It always takes a few days until it is posted in our systems. At the moment the position is still open, but the IBAN is correct and if the customer number or the phone number is correct, the money will be credited to us quickly.
The contract itself was already deactivated on 01.10.2020.

Thank you for your understanding,
Andrea

Dear @vierstellige persönliche Kunde ,

please moderate your tone a little. I do understand that you are upset, but neither we forum staff nor the customers who try to help here can be held responsible for the loss of money on its mailing route. It was a very long way and nobody can say where it got lost. Sending cash in a letter is always a very unsafe way, because many hands can get involved.
Please also note that you post some comments here at times when none of us are here, as it is the middle of the night in Germany. We are also a customer forum and not a one to one chat. It can always take a few days before we moderators get in touch with you, as we have a very large crowd in the forum again. We are constantly working our way from the oldest answers to the newest ones. Frequent replies in a post will cause them to slip out of our reach again, so it will take longer to get there.
The money transfer you posted is from yesterday's date. It always takes a few days until it is posted in our systems. At the moment the position is still open, but the IBAN is correct and if the customer number or the phone number is correct, the money will be credited to us quickly.
The contract itself was already deactivated on 01.10.2020.

Thank you for your understanding,
Andrea

Dear @vierstellige persönliche Kunde ,

we received your payment on October 28th. Your account is balanced now.

Kind regrads,

Andrea

I received an email from your company.

“

Lieber o2 Kunde,

Ihre aktuelle Rechnung liegt ab sofort in Ihrem persönlichen Servicebereich Mein o2 für Sie bereit.

Zum Abrufen der Rechnung loggen Sie sich einfach mit Ihrer Rufnummer/Ihrem Benutzernamen und Ihrem Kennwort ein.

Der zu zahlende Betrag wird am 13.11.2020 von dem Konto IBAN DEXX XXXX XXXX XXXX XX63 31 eingezogen.
Bitte leiten Sie diese Information an den Kontoinhaber weiter.

Nähere Informationen zu Ihrer Abschlussrechnung entnehmen Sie der ersten Seite Ihrer Rechnung unter "Allgemeine Informationen zu Ihrer Abschlussrechnung".

Alle Preise sind inkl. Mehrwertsteuer angegeben. Aufgrund der gesetzlichen Mehrwertsteuersenkung werden die Rechnungsbeträge im Zeitraum der Rechnungsstellung bis zum 31.12.2020 entsprechend reduziert. Die Mehrwertsteuersenkung geben wir komplett an Sie weiter. Der entsprechende Rabatt wird Ihnen auf der Rechnung unter „Rabatt zur Weitergabe der MwSt.-Senkung“ ausgewiesen. Weitere Informationen finden Sie hier.

 ”

I paid and you confirmed, but you are still asking money from me? I have paid 270 euros, but the contract never ends. I am quite angry now. Is the contract  going on or not ? What is wrong with you????Please give me a certain answer. Why are you still asking money from me????  What is wrong with this compnay???? Is there any person responsible for customers? ???  If you dare to deduct money in any way, I swear I will sue to the end. Really the worst company I have ever seen, the worst.

Dear @vierstellige persönliche Kunde ,

we received your payment on October 28th. Your account is balanced now.

Kind regrads,

Andrea

Hi @vierstellige persönliche Kunde ,

we have a netiquette and I ask you to follow that.

I get that you´re angry, but that way - we´ll get nowhere.

The bill and your contract:

We are charging 5,20 € for 2 things:

 - The charge-back of the last transaction (4 €)

- The costs for the reminder of the oustanding bill (1,20 €)

Your contract is already cancelled, so I´ll request a refund of those charges. This should change the balance just in time before we try to deduct again.

If you have further questions, please let us know - we´ll try to answer them as soon as we can.

If you receive another bill, just let us also know. Charges like these are being accounted for when the month is over. We don´t see those in advance, we can only guess until the bill is written and ready. If the refund won´t make it in time, we´ll have another bill with, again, 4 € on it. We´ll also take care of that, just let us know if you´ll get another bill notification.

Viele Grüße,

Kurt

Hi @vierstellige persönliche Kunde ,

we have a netiquette and I ask you to follow that.

I get that you´re angry, but that way - we´ll get nowhere.

The bill and your contract:

We are charging 5,20 € for 2 things:

 - The charge-back of the last transaction (4 €)

- The costs for the reminder of the oustanding bill (1,20 €)

Your contract is already cancelled, so I´ll request a refund of those charges. This should change the balance just in time before we try to deduct again.

If you have further questions, please let us know - we´ll try to answer them as soon as we can.

If you receive another bill, just let us also know. Charges like these are being accounted for when the month is over. We don´t see those in advance, we can only guess until the bill is written and ready. If the refund won´t make it in time, we´ll have another bill with, again, 4 € on it. We´ll also take care of that, just let us know if you´ll get another bill notification.

Viele Grüße,

Kurt