I have additional charges for the past few months in my monthly bill. As i checked the bill it seems i have subscribed with musik paket which i have no idea about.. How do i cancel this? It cost me a lot and it keeps increasing monthly.
edit o2_Manga: verschoben von Mobilfunk Vetrag zu Englisch Mobile
please look at this
For English-speaking support, please contact us at
This service is available monday till friday from 10am - 6pm.
*Charges according to your rates for calls to German landline.
I already tried cancelling it thru 66399 "stop all" , but it only says that i did subscribed to any services but the charges for the past few month are there. Does this usually happen to o2 clients? Thanks for the answer😊
+7
Can you see the service in the app or customer portal? If not, call the number for English support tomorrow and o2 customer services should be able to deactivate this for you.
Thank you , i saw it already in the app.. It says, music o2 aktiv wochenlich. But when i try to deaktivate it , it says i have not subscribe to any subscribtion..its kinda weird. My only option is the costumer services?
Hi
welcome to our community. 
Usually we are able to cancel it, too. But in your case I can see you suceeded to terminate it just the other day.
Did you set your barring to third-party-provider by now?
Thanks to
Greetings
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
