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Unable to login in O2 app and check contract online

G
Rang

Hi,

 

I currently have 2 different problems:

 

1- I can’t login into my account from the App. From the website it works but I cannot see my contract details. I’m a O2 my Home customer. Please take a look at the screenshot

 

2- from my LTE router I enabled port forwarding but seems like it’s not working. Do I need a special APN? I don’t need a static IP but just port forwarding. 


Thank you in advance for your help. 

Edit: Moved from DSL, 05.11.22, 19.23 Uhr, o2_Micha

icon

Lösung von o2_Sven 7 November 2022, 18:05

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28 Antworten

o2_Sven

Hello @Giobart ,

welcome to the o2 Community 💙.

Have you already registered your contract for the mein o2 Portal, else you won’t be able to access it via the app.

Concerning the port forwarding, what exactly are you trying to achieve? As I understand it, you will need the public IP address to make any use of the forwarding.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
G
Rang

Hello @Giobart ,

welcome to the o2 Community 💙.

Have you already registered your contract for the mein o2 Portal, else you won’t be able to access it via the app.

Concerning the port forwarding, what exactly are you trying to achieve? As I understand it, you will need the public IP address to make any use of the forwarding.

 

Kind regards, Sven

Dear Sven,

 

Thanks for your answer.

 

  1. How can I register my contract to the account?
  2. I don’t need static IP because I already have a DDNS provider. Enabling port forwarding would do the trick. But apparently even if I open the ports from my router the forwarding is blocked somewhere between the base station and the ISP. How can I do that? 
     

thanks in advance for your help

Best regards 

-

Giovanni 

 

o2_Giulia

Hello @Giobart,

If you still have problems with the login please have a look here:

We don’t offer static IPs for non-business contracts, but as the IPv4 is usually private, you can order a public IPv4 for your mobile contract.

Please let us know if this is the case and if you want us to order a public IPv4 for you.

Best regards

Giulia

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G
Rang

Dear Giulia,

 

Thank you for your answer :)

In order to solve the issue faster I called the Kundenservice and they solved the issue for me.

 

thank you very much for your answer anyway! 
best

-

G

o2_Sven

Hello @Giobart ,

I’m happy to hear that you were able to solve things with the hotline and thank you for reporting back to us that everything is settled on your end. Should you have more questions in the future feel free to come back to us.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
N
Rang

Good day, I am having an issue logging in, and I have tried so many times, but it shows me error, my ID and Pass are correct. Please help. Thanks!

o2_Sven

Hello @nakhtar ,

I assume you’ve been using the mein o2 App so far, what happens when you try to log into mein o2 directly through a browser?

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
N
Rang

I am getting this error, please see screenshot.

 

o2_Sven

Hello @nakhtar ,

I understood that you are getting an error message when trying to login, that’s why I asked what happens when you try and login directly into mein o2 instead of using the App.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
N
Rang

I am able to login on web.

o2_Gerrit

@nakhtar, 

did you try and update the app or de- and then newly install it?

Best regards,

Gerrit

N
Rang

Yes I did try and still having same error.

N
Rang

@o2_Gerrit @o2_Sven @o2_Giulia I have just checked and getting same error. Do you have any update?

o2_Gerrit

@nakhtar,

do you use the App version 7.34.0 or a newer version?

Best Regards,

Gerrit

N
Rang

@o2_Gerrit I have latest version.

o2_Steffen

Hello @nakhtar, fantastic that you can log in directly through our web portal. 👍😊

Are your login details for the web portal the same as those you are trying to use to log in to the app?

Best regards

Steffen

 

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N
Rang

Still having issue, can’t able to login on application only.

o2_Gerrit

Hello @nakhtar,

the app gives the error message, that you cannot login with the E-Mail address which yiou use for your login in our o2 community.

You can try with a different E-Mail address.

Best Regards,

Gerrit

N
Rang

@o2_Giulia @o2_Steffen @o2_Sven @o2_Gerrit Please resolve my issue I am still unable to login on application. Only I am able to login on website as I am sending you message from same account.

 

N
Rang

@o2_Gerrit Actually, my mobile contract and installments are showing up at this email address so how can I see this on another email address?

 

o2_Gerrit

@nakhtar,

did you log in with the same e-Mail address in a browser and the login succeeds and with that same E-mail address yout get this error message in the app?

Best Regards,

Gerrit

N
Rang

@o2_Gerrit Yes I did log in with the same email address and I am able to login in the browser but not in the app.

o2_Gerrit

@nakhtar, that is unpleasant, in that case the error message is misleading, at it tells that the loging for your Mein o2 account is not possible as the e-mail which you use as login is already used for the registration and login for your o2 community account here. In that case you need to use a different e-mail  for the registration and login for your Mein o2 account to see your contract. 

But if you are using already different e-mail adresses to login to your community and your Mein o2 account and can access both, your Mein o2 account via a web browser, there seems to be an error with the app, although you already installed it new. We can forwrd this issue to our IT to have the colleagues check it if you want to.

Best Regards,

Gerrit

N
Rang

I have two customer numbers XXXXXXXXX and XXXXXXXXXX and I have been paying installments and I want to know how much is remaining. I am unable to see because I don't have access on O2 application and it was already escalated but not resolved yet. I am waiting for your quick reply. Thanks 
Edit o2_Bianca: Kundennummern entfernt.

Edit o2_Sven 30.04.2024/12:56: Merged threads

N
Rang

Please forward my request if it is not possible then tell me procedure to delete account permanently. This is very hectic application. 

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