Hello @ivan.mobile thanks for your request.

In order to check your balance, please have a look at the following thread.

kindly regards
Michael

 

Thanks for the info @o2_Micha. The question is not about checking my balance - the question is about the amount I transferred that was not credited to my o2 account, using same transfer details as every month. I would really appreciate if I can ask for your help with this. Thank you.

Hello @ivan.mobile,

have you checked whether the recharge was used directly to activate a pack? If a Pack was on hold, it will be activated as soon as the recharge is done.
Is this possibly the case for you?

Kind regards
Jessica

Thanks @o2_Jessica for your reply.

The recharge was not used to activate a pack - the recharge was only used as a normal credit topup for my current prepaid plan, exactly as I’ve done every month in the last 1.5 years. I can provide proof of payment via bank transfer.

Because of this problem I had to purchase credit at a store, but naturally I would like to receive the credit for the amount I transferred or claim a refund. What do you recommend?

Thanks and have a nice weekend

Hi @ivan.mobile thanks for your request. 
In October we haven´t received any topup for your number.
Have you done it as discribed in the following article?

 

greetings
Michael ​​​​​​​