Hi team, I am still waiting to have my number transfer. Why does this take so long?
Gelöst
transfer my O2
Lösung von o2_Tobias
Hi
thanks for your message.
I just checked your data of your prepaid-card.
Your prepaid-number is ready for porting already since 19th November 2019. Please be aware of the fact that we cannot do the transfer of your number to another provider by our own.
Please contact now your new provider in order to start the porting of your number. As
If you still have an amount left over on your card after the porting, you can order the transfer of the still existing amount to your bank account. Please use this document for that: http://g.o2.de/pre-auszahlung
I hope I could help you with this information.
Loving greetings,
Tobias
- Moderator
- 13177 Antworten
Hey
welcome to the o2 Community :)
Is your question about postpaid or prepaid? To you want to export or import your number from o2?
Greetings,
Flo
+6- Star
- 12352 Antworten
Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
Einer Person gefällt das
No, over the phone I was informed that the account had to be in cero. Also they requested to know, who was going to be my new service provider and the reason for leaving O2.
Hi I have been trying to transfer my number for over 3 weeks. I have just transferred money to the account as I was informed over the phone that the account had to be in cero in order to proceed with the transfer. Could you please please please transfer my phone !
- 11690 Antworten
- Lösung
Hi
thanks for your message.
I just checked your data of your prepaid-card.
Your prepaid-number is ready for porting already since 19th November 2019. Please be aware of the fact that we cannot do the transfer of your number to another provider by our own.
Please contact now your new provider in order to start the porting of your number. As
If you still have an amount left over on your card after the porting, you can order the transfer of the still existing amount to your bank account. Please use this document for that: http://g.o2.de/pre-auszahlung
I hope I could help you with this information.
Loving greetings,
Tobias
- 11690 Antworten
Hi
was the information I gave you helpful for you?
If yes, please mark my answer as solution.
If you still have any further questions, please feel free to contact us here in our English community.
Loving greetings,
Tobias
- 11690 Antworten
Hi
I just released your prepaid-number again, as I see that you have not yet contacted your new provider in order to ask for the transfer of your number.
If you still have any questions, just feel free to contact our English community.
Loving greetings,
Tobias
Deine Antwort
Werde Teil der O₂ Community!
- Melde dich bei Mein O₂ an (oder registriere dich schnell)
- Wähle deinen Nutzernamen für die Community
- Erstelle dein Thema oder deinen Kommentar und lass dir schnell und unkompliziert helfen
Anmelden
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
