Hi @newuser772 

Welcome to our o2 Community.

Tricky situation in your case, we cant promise anything but we will try our best to help you. 

I assume you want to keep the number which you used to login here in our community (the 0176/…….757)

is that correct? 

Best regards Matze 

Hello @o2_Matze ,

Thank you for responding. Yes Yes. This number I am using and will keep it. Please close the first contract. As I have all the intentions to use your service thus the second sim.

Regards

Hi @newuser772, 

thanks for your message.

I regret that you did not receive a sim-card for your first contract automatically. 

But the issue was already checked by our complaint-department. As you received the confirmation of the contract by letter and the tariff-confirmation by e-mail, we do not have any chance to deactivate the contract with the number -369 at the end. 

Unfortunately, the withdrawal period of 14 days is already over. 

Do you know somebody in your family who could use the contract? Otherwise, you only have the possibility to cancel the contract to the end of your 24-month-duration. 

I know that you expected another outcome, but in this case we cannot decide otherwise. 

Loving greetings,

Tobias