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Sim not delivered, email nor received but contract auto started

N
Rang

Hello,

I had placed online request for a new contract with O2 for sim card. I was supposed to receive a confirmation email. I never received the email. After a few days I requested a new sim again. After one and half months I realize that I was billed by O2 for a contract for which I did not receive confirmation email nor ever I received my SIM card. Now the customer care is saying that the contract auto starts on 21st day of the request.

 

What Should I do? From the second request, I already have the contract with O2. How do I cancel the first contract without any charges?

 

TIA.

 

Edit by o2_Katja: Verschoben in unsere Englisch Community

3 Antworten

o2_Matze

Hi @newuser772 

Welcome to our o2 Community.

Tricky situation in your case, we cant promise anything but we will try our best to help you. 

I assume you want to keep the number which you used to login here in our community (the 0176/…….757)

is that correct? 

Best regards Matze 

 

https://g.o2.de/wcr
N
Rang

Hello @o2_Matze ,

 

Thank you for responding. Yes Yes. This number I am using and will keep it. Please close the first contract. As I have all the intentions to use your service thus the second sim.

 

Regards

o2_Tobias

Hi @newuser772, 

 

thanks for your message.

 

I regret that you did not receive a sim-card for your first contract automatically. 

 

But the issue was already checked by our complaint-department. As you received the confirmation of the contract by letter and the tariff-confirmation by e-mail, we do not have any chance to deactivate the contract with the number -369 at the end. 

 

Unfortunately, the withdrawal period of 14 days is already over. 

 

Do you know somebody in your family who could use the contract? Otherwise, you only have the possibility to cancel the contract to the end of your 24-month-duration. 

 

I know that you expected another outcome, but in this case we cannot decide otherwise. 

 

Loving greetings,

Tobias

 

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