Skip to main content
Warum O2 Service
Gelöst

SIM card not deliverd

A
Neuling
  • ATSU
  • Neuling
  • 4 Antworten

Hello,

 

I have orderd a new SIM card before,but it's not deliverd yet.

Then, I noticed the address that I enterd when I ordered was incorrect.

Now I modified it so could you redeliver it to the new address?

In addiction, today I received the e-mail, which says the SIM card wii be activated. But I haven't received it yet, so I'd like you to cancel the activation once. 

I hope to get a new SIM card soon. 

 

Thank you,

Lösung von ATSU

Hello Ines,

Thank you for your reply.

I'm a user of prepaid contract now

Then, I orderd a new postpaid one on the web

 

Thank you,

Zur Antwort springen
    War das hilfreich für dich?

    4 Antworten

    o2_Ines
    • o2_InesModeratorin
    • Moderatorin
    • 5504 Antworten
    • 18. Dezember 2020

    Hello @ATSU, welcome at our community.

    Is it for a Prepaid contract or Postpaid? If it is for Prepaid, the SIM is free and you can order it right away.

    Kind regards, Ines.

    A
    Neuling
    • ATSU
    • Autor
    • Neuling
    • 4 Antworten
    • Lösung
    • 18. Dezember 2020

    Hello Ines,

    Thank you for your reply.

    I'm a user of prepaid contract now

    Then, I orderd a new postpaid one on the web

     

    Thank you,

    o2_Ines
    Einer Person gefällt das
    • o2_Ines
      o2_Ines
    o2_Ines
    • o2_InesModeratorin
    • Moderatorin
    • 5504 Antworten
    • 21. Dezember 2020

    Thanks for your reply @ATSU .

    I am glad that my answer helped you.

    o2_Tobias
    • o2_TobiasModerator
    • 11690 Antworten
    • 5. Januar 2021

    Hi @ATSU, 

     

    I just wanted to check if your issue is really clarified. Did the sim-card already arrive at your contact-address, or do you still need our help?

     

    Just let me know, if I can do something for you. 

     

    Loving greetings,

    Tobias

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

    Deine Antwort


    Allgemeine Nutzungsbedingungen der O₂ Community
    © Telefónica Germany GmbH & Co. OHG Telefónica