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Request for contract extension O2 my Home L (2020)

  • 23 November 2023
  • 9 Antworten
  • 86 Aufrufe

Hello good time,

My contract will end in more than a month, but I want to renew it. (O2 my Home L (2020))

But unfortunately, the site does not show an option for renewal.

Also, I would like to know if the extension of the contract includes a discount and the price will change?

With respect

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Lösung von o2_Ines 9 December 2023, 10:22

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9 Antworten

Hello @Ha_Ale,

Internet and landline contracts can only be extended via customer service. Wait for moderation here. She will make you an offer.

Best regards

Hello @Ha_Ale ,
welcome to our o2 Community 😀
Unfortunately, it is not possible to extend your contract. 
Your contract was cancelled by us on 01.01.2024. 
If you are interested in an alternative tariff from O2, we will be happy to help you.
Please call our Hotline: 0800 51 11 444 (Mo.–Fr. 8:00–18:00 Uhr Sa. 10:00–18:00 Uhr)
If you have rented an LTE router from O2, please return it to us.
You can get your return slip online on our O2 returns portal . There you will also find all further details about your returns
Best regards,
Solveig 

Sorry, I sent something wrong here

Hello @hade49,

Not at O₂ check out another provider to see if there is something suitable for you.

Best regards

The phone call was inconclusive for me.

Hello  @Ha_Ale ​​​​​​,

Not at O₂ check out another provider to see if there is something suitable for you.

Best regards

Hello @Ha_Ale ,
welcome to our o2 Community 😀
Unfortunately, it is not possible to extend your contract. 
Your contract was cancelled by us on 01.01.2024. 
If you are interested in an alternative tariff from O2, we will be happy to help you.
Please call our Hotline: 0800 51 11 444 (Mo.–Fr. 8:00–18:00 Uhr Sa. 10:00–18:00 Uhr)
If you have rented an LTE router from O2, please return it to us.
You can get your return slip online on our O2 returns portal . There you will also find all further details about your returns
Best regards,
Solveig 

Hello
I called the phone number, but they told me that you cannot order a new contract.

I want an O2 Home M.

Can you do it for me?

With respect

Hello ​@Ha_Ale,

Not at O₂ check out another provider to see if there is something suitable for you.

Best regards

Hello @Ha_Ale, It's nice that you called the hotline in advance

If the colleagues couldn't make you an offer that suits you, unfortunately we don't have any options either.

Kind regards Ines.

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