I recharged my o2 M Pack (prepaid) today for 15 euros . My pack didn’t get activated. The amount went directly to my main balance. I dont want this. I want my pack to be re-activated.
EDIT: verschoben in Englisch o2_Maria
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Can O2 customer care help me in this?
Hello
Have you tried booking it manually? Please try this out and get back to us. 
I am looking forward to your answer.
Kind regards, Ines.
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