I was on the plan postpaid M flex 19.99eur and I decided to cancel it on 6.4.2024 and signed up for other plan instead. I received the bill to pay 52 eur. I’m confused because the hotline service didn’t mention anything about the additional fee when I made the contract, cancelled, and signed up for the new one. They only told me about the monthly pay that it will only be 19.99 eur. I feel tricked. I don’t have that much money to pay. This is too much.
Please help. Thank you so much.
Edit o2_Cora 13.04.24: Title adapted & Topic moved from → O₂ Mobilfunk: Vertrag & Tarife