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Order Cancellation


Hello, I have recently moved to Germany and I have accidentally signed up for an O2 SIM card online, as the website is all in German and I thought I was only buying an internet package for my phone. I would like to cancel my order immediately. Reason being that I already have an O2 SIM card. Also please add an English feature to the website!

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Lösung von o2_Sven 28 March 2024, 13:54

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Send an email to widerruf@cc.o2online.de requesting cancellation of the contract.

Hello @Nicknamen123 ,

welcome to the o2 Community 💙.

As bs0 already wrote, if you ordered the contract online you can withdraw from it by sending a mail at widerruf@cc.o2online.de with your request.

 

Kind regards, Sven

 

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