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Hello Team,

My two year O2 Contract has ended on 19th September 2020 and parallely i called O2 and ensured that the contract is cancelled. I have surrendered the Router to specified address and got a acknowledgement that O2 received my router.

Today i got a new bill from 20.09.2020 to 19.10.2020, I was shocked to see the bill after cancelling my contract.

I made a call to O2 customer care +4989787979400 and asked about it. He also confirmed that the contract was cancelled from my end, but somehow the bill was generated by mistake. He said he will process this to O2 team and send the cancellation in six working days, But i will be moving out of germany permanently. 

He told that O2 will bill On Nov 3rd, 2020 and will refund it immediately. 

My question is why should you charge me and refund me for the mistake for generating bill from end.

Please reply to my email id : xxx ASAP as i am moving out of the country next week.

Thanks

Prasath

 

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The Billing mistake is from O2, Why should i get charged and get refund later.

I need to close the bank account before i move out of the country.

Please reply as soon as possible. Also share the email address of O2 to directly send an email.

Thanks

Prasath

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